Client Relationship Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About Experian**

Experian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence, helping individuals take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries, investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

As a Client Relationship Manager at Experian, you will coordinate communication with clients to implement product or service changes regarding security, membership, and legal. You will hold meetings with clients/prospects using the telephone in conjunction with web-based tools.

You will identify product-cross sell and up-sell opportunities and either take the lead or refer them to sales personnel. Research and identify sales and service opportunities for potential clients within assigned production center/business units or specific accounts across all solution suites.

You will provide customer intelligence to sales and marketing functions to position our offerings effectively. Provide product training to users to ensure effective client utilization of Experian services.

Communicate client account maintenance needs and requests to appropriate personnel. Maintain contact with product and service users to enhance client relationship.

Your additional responsibilities will include managing batch programs, assisting with DaaS implementation, consulting with Programs/Process/Compliance, cross-selling/up-selling where appropriate, transmission/file maintenance, generating Spec/Cover Letters, invoice programs.

Manage audits, manage batch research, subcode setup, configuration changes, volume/revenue reports, pricing maintenance, and custom reports.

**What We're Looking For**

  • Bachelor's degree or equivalent experience preferred
  • Good knowledge of consumer credit reporting marketplace and willingness to learn more
  • At least 2 years of experience in client-facing/sales/account management roles
  • Advanced English level
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Good oral and written communication skills
  • Self-starter with drive to learn independently and in a structured environment
  • Good customer service and follow-up skills
  • Willingness to volunteer for activities as member of a teamed account selling approach
  • Good organizational and project management skills
  • Good problem-solving and analytical skills
  • Strong PC skills - Excel, Word, PPT, MS Office, Salesforce
  • Good presentation skills and ability to lead engaging meetings
  • Willingness to learn industry and capabilities of Experian
  • Comfortable operating within a teamed selling approach with energy and sense of ownership

**Why Join Us**

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 World's Most Innovative Companies by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).

Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology, we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects, and collect.

LI-Remote

Find out what it's like to work for Experian by clicking here.

Experian is proud to be an Equal Opportunity and Affirmative Action employer.

We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact...



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