Customer Relationship Manager
hace 7 días
Hewlett Packard Enterprise is seeking a highly skilled Customer Relationship Manager to join our team. This role will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.
The ideal candidate will have first-level university degree or equivalent combination of education & experience, 5-7 years' experience in customer service, fluency in written and verbal English, project management capabilities, and ITIL v3 Foundations certified / ITSM experience is an advantage.
Key Responsibilities:
- Utilize account support planning to identify customer's business needs, key stakeholders, and objectives to ensure contractual expectations are correctly set and maintained.
- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.
- Leverage knowledge of the customer's industry, market, and trends to identify potential services or solutions that enable successful outcomes.
Requirements:
- First Level University Degree or equivalent combination of education & experience
- 5-7 years' experience in customer service
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experience is an advantage
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