Customer Relationship Executive
hace 2 semanas
Job Overview
The Customer Relationship Executive will be responsible for owning the customer operational business relationship of mid-size to large domestic accounts. This individual will act as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer.
Main Responsibilities
- Manage performance metrics, reporting, escalation & communication
- Lead and develop product support or solution(s) planning over entire lifecycle
- Represent services on product or solution core teams and provide service requirements into product development stages/phases
- Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Requirements
- Typically 3 to 5+ years to establish proven track record in directly related business
- Typically first level university degree or equivalent work experience; advanced degree is a plus
- An intermediate Excel level is required
Skills and Qualifications
- Ability to prepare clear, concise and persuasive communications for multiple audiences
- Moderate knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market
- General technical understanding of products
- Problem detection and analysis of root cause to implement a corrective action plan
- Crisis & conflict management
- Leads teams to achieve results
- Moderate level of planning, project management and change management skills
- Good communication skills
- Influence within same team and level
- Ability to build & manage strong business relationships with customers and internal teams
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