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Executive Team Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

**About BCD Travel Corporate**

We're a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands.

We operate in over 100 countries, with a team of 10,000+ people working virtually to drive success for our customers, our business, and ourselves.

**Your Role**

As a Travel Consultant Lead at BCD Travel Corporate, you'll be responsible for managing a team of travel consultants, ensuring they meet and exceed performance targets.

You will:

  • Support and coach travel agents to maximize efficiency
  • Handle client reservations
  • Control and manage customer complaints and general queries
  • Motivate and develop responsibility of team members through coaching and clear appraisal
  • Actively participate in HR processes: planning, evaluation, coaching, and appraisal
  • Assist in hiring and onboarding new employees

**Requirements**

To succeed in this role, you'll need:

  • Experience in the corporate travel management industry
  • Solid working knowledge of the travel industry, policies, procedures, and processes
  • Advanced skills in travel industry systems GDS Sabre
  • Strong verbal and written communication skills in English

**What We Offer**

We offer a dynamic and flexible work environment that fosters a good work-life balance. You'll enjoy:

  • Flexible working hours and remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days for rest and recharge
  • A compensation package that feels fair, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated