Crm Team Manager

hace 2 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

2+ years' experience in Books organization with progressively increasing responsibility
- Bachelor's degree with relevant experience on the services industry.
- Demonstrated ability to be successful in a highly fluid, fast-paced and ambiguous environment
- A passion for books and reading
- A proven ability to hire and develop high-performing people.
- Exceptional written communication
- Experience handling urgent escalations and mobilizing a team to resolve
- A proven ability to identify new areas of opportunity and invent processes to address those opportunities using expertise in disciplines such as business analysis and process engineering and scaling with software/automation
- Ability to speak to performance metrics (how, when, who).
- Prior experience in process improvement
- Project Management experience
- Comfortable with fast-paced environment and all aspects of change management.
- Experience leading and motivating a diverse and global workforce.
At Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices.
Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon.
We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store platform and the Kindle's ubiquitous wireless connectivity.
Our vision for Kindle is to offer every book, ever written, in any language, all available within 60 seconds.
The Amazon Books team is seeking a Team Manager for our Content Risk Management (CRM) Team.
A CRM Team Manager will be responsable of:

- Lead and supervise a team of L3 reviewers (10 to 15 Direct Reports)
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures to serve as a role model to employees
- Accountable for setting and meeting team and network operational results
- Own Standard Operating Procedure development and roll-out, especially related to new process creation
- Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).
- Analyze data to identify the root of a problem and solve it (no matter how large or small the scale)
- Ensure the development of direct and indirect reports as you continue to raise the bar on talent.
- Be prepared to jump on a call and present to senior leadership at a moment's notice.
- Link all the programs to business metrics and built solutions keeping that in mind.
- Attract talent and makes right hiring decisions, On-boarding and continuous development of team and maintain a high delivery bar.
- Deliver business goals for processes handled.
Key job responsibilities
- Comply with the 100% of scheduled 1:1s with reviewers (every 2 weeks) and Specialists (every week)
- Comply with the 90% of Coaching Opportunities (COTs) on a weekly basis
- Perform a CGP review with each direct report once per quarter.
- Be accountable for, prepare, deep dive and strategize how to meet team and network operational results - Including Quality, Service Level (SLA) & Productivity.
- Manage the performance for all your direct reports
- Drive day-to-day Operations to meet Ops KPIs of productivity, quality and service level
- Ensure that your direct reports are provided with all of the resources they need to perform their jobs effectively.
- Ensure the development of your direct reports as you continue to raise the bar on talent.
- Must be able to speak about operational & performance metrics (how, when, who).
- Comfortable with fast-paced environment and all aspects of change management.
- 1 - 2 years Management experience in publishing, customer service or similar production environment with a demonstrated history of delivering innovative solutions to operational issues.
- Experience automating a complex process.
- Experience working in startup and internet technologies.
- Demonstrated history of developing employees to take on higher levels of responsibility.
- Ability to work with technical and non-technical business owners to get things done; developing functional requirements to create new tools or refine existing ones, with a focus on transaction automation.
- Ability to construct data-driven analyses of new problem spaces.
- Ability to develop business cases with policy and/or implementation recommendations to handle new risks, including scaling with software.
- Strong technical and analytical aptitude, including knowledge of statistical tools and a history of working with engineers to deliver innovative solutions.
- Strong organizational planning/development and business judgment.
- A creative and analytical mind that thrives in a data-driven environment
- Green Belt Certified or equivalent ACES certification


  • Crm Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years...

  • Crm Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are...

  • Team Manager

    hace 4 días


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Join the Front-line of AI and Machine LearningAre you passionate about shaping the future of artificial intelligence?Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models.We're revolutionizing user experiences through advanced ML applications.We're looking for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description Job description Experian Consumer Services is looking for a Data Analyst II focusing on user behavior reporting and working with the partners to provide performance updates, applicable insights, and deep-dive analyses.As a Data Analyst II, you will be an important member of the Data Science and Analytics Team responsible for translating our...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleWe are seeking a highly skilled Operations Team Manager to join our team. In this role, you will be responsible for leading and motivating a team to achieve optimal performance levels.Key Responsibilities:Deliver coaching and constructive feedback to employees to increase engagement and improve performance.Involvement in new strategies and...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    At NTT DATA Services, we value innovative thinkers who can drive business growth through technology. As a Software Engineering Team Manager, you will lead the development team to deliver scalable and sustainable products that meet the evolving needs of our clients.Your key responsibilities will include:Supervising a team of engineers to ensure timely...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English a our recruitment team works in several jurisdictions.- 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.- 1+ year(s) of continuous internal/external customer,...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    4+ years of building financial and operational reports/data sets that inform business decision-making experience- 4+ years of creating process improvements with automation and analysis experience- 4+ years of directly managing and leading a team of 3+ members experience- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of team management experience- Working experience with internal/external stakeholders, individual/team performance management.- C1 English proficiency (Advanced).This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    **Not Applicable****Qualification**:Graduate /Post Graduate - preferably MBA graduates Knowledge of CRM tools & MS office tools- For Medical Management and Provider Services Bachelor's Degree in Nursing (BSN).- For Philippines 34 year college degree preferably related to medical field (as mandated by the project).- For NA High School/Equiv, Associates Degree...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    About the RoleThe Sales Enablement Team Member - Manager plays a pivotal role in empowering our sales team to excel. This position bridges the gap between sales, marketing, and product teams, requiring a unique blend of skills.Key Responsibilities:Performance Metrics Tracking: Monitor, analyze, and report on sales performance metrics to identify areas of...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    The Sales Enablement Team Member - Manager will play a crucial role in supporting our sales team to ensure they have the necessary tools, resources, and skills to achieve their sales targets.This role involves a mixture of responsibilities that bridge the gap between sales, marketing, and product teams, and requires a unique blend of skills.**Key...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About Experian:**We are a leading global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society.Proudly named one of the 100 Best Companies to work for by FORTUNE and a 'World's Most Innovative Company' by Forbes Magazine, we prioritize our culture and look for passionate team members who...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications:- 2+ years of demonstrated people management/ leadership role.- Amazon L4 level.- Creative and analytical problem solver with a passion to provide excellent customer service.- Microsoft Excel proficiency and ability to pull data from numerous databases and to perform ad hoc reporting and analysis, as needed.- Organizational skills with...


  • San Francisco, Heredia, Costa Rica Ua Brands A tiempo completo

    ABOUT UA/UNIFORM ADVANTAGE BRANDS For over 39 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift.Our culture includes a long history of philanthropy and community support .Our strong values and unique...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications:- 2+ years of demonstrated people management/ leadership role or at least 6 months of experience working for the Advertising Organization.- Amazon L4 level.- Creative and analytical problem solver with a passion to provide excellent customer service.- Working experience or educational background in Advertising (online advertising...

  • Alexa Team Lead

    hace 5 días


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Company Overview**Amzn Support Srvcs Costa Rica seeks a skilled team manager to lead the Alexa Data Services (ADS) team in developing and delivering high-quality multi-language Text-to-Speech technology.As a key member of our operations, you will be responsible for managing job assignments, hiring and training new associates, and ensuring productivity is...

  • Renewal Sales Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.Our vision is the same, a place where employees know they can thrive.TTEC Digital is looking for a Renewal Sales Manager to join our Client Success Management team.This is a remote, Costa Rica based...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Creative Services is a global organization within Amazon Advertising that builds at scale advertising experiences for our customers and advertisers.This position will be responsible for implementing a unified work stream to support video and display advertising campaigns for both managed and self-service advertisers.The ideal candidate will have creative...


  • San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for better.We...