Regional Innovation Manager for Americas Operations

hace 2 semanas


San José, San José, Costa Rica Pfizer A tiempo completo

Key Responsibilities:

  • Develop and implement innovative solutions to enhance the Meetings, External Events, and Travel (MEET) experience for customers in The Americas.
  • Collaborate with the global Partner Standards and Innovation Lead to design and execute strategies that deliver a "Best in Class" organization.
  • Utilize key performance indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendor accountability and consistency in service delivery.

Requirements:

  • Comprehensive knowledge of the technology landscape supporting MEET.
  • Strong organizational skills to manage multiple priorities.
  • Effective written and verbal communication skills to interact with senior leaders.
  • Customer-focused mindset with strong customer service skills.
  • Familiarity with compliance/financial controls and ability to present to senior leaders.
  • Self-motivation, energy, and flexibility to work under pressure.
  • Proficiency in PC skills (MS Excel, Word, PowerPoint).

Preferred Qualifications:

  • Typical Years of Experience: 5+ years of management, compliance, and customer-focused operations experience.
  • Minimum of bachelor's degree in Business, Finance, or related discipline.
  • Fluency in English and Spanish is a must; additional languages preferred.
  • Proven ability to lead cross-functional teams and influence direction of operational strategies.
  • Previous experience with pharmaceutical companies is preferred.

Salary Estimate:

$120,000 - $180,000 per annum, depending on location and experience.



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