Business Development Associate

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Key Responsibilities
  • Deliver exceptional customer care in a fast-paced environment.
  • Diagnose, research, and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations.
  • Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
  • Provide product training to users to ensure our services are used most effectively within the client environment.
  • Manage the delivery and implementation of Experian products and services.
  • Conduct product demonstrations to clients and potential clients.
Requirements
  • High School Diploma and/or Bachelor's degree in Business Administration or related fields.
  • 2-3 years advanced customer service experience.
  • Excellent English written and oral communication skills.
  • Strong problem-solving skills.
  • Advanced organizational skills.
  • Strong PC/internet skills.
  • Mainframe or Access experience is a plus.
  • Excel Intermediate.
  • Ability to handle multiple tasks and priorities.
  • Must be able to successfully pass our Employee Background Screen, which will include a criminal background check, previous employment and education verification, as well as a drug screen.

At Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're a global leader in data and analytics, and we're committed to creating a better tomorrow. Our diverse workforce drives our success, and we encourage talented and energetic professionals to apply.

We offer a range of benefits, including medical, life, and dental insurance, an International Share Save Plan, flex work/work from home, paid time off, an Annual Performance Bonus, education reimbursement, family bonding, bereavement leave, a Referral Program, and more. Our uniqueness is that we truly celebrate yours, and our culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering, and more.

We're proud to be an Equal Opportunity and Affirmative Action employer, and we're committed to creating a workplace where everyone can succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

We're a constituent of the FTSE 30, and for more than 125 years, we've helped economies and communities flourish. We're investing in the future through new technologies, talented people, and innovation, and we're committed to helping create a better tomorrow.

Experian is the leading global information services company that powers opportunities to create a better world. We provide data, technology, consulting, and analytical tools to our clients around the world, and we help businesses manage risk, prevent fraud, automate decision-making, improve customer experience, and reduce customer friction.

We're a global company with 22,000 amazing employees in 30+ countries, and we're passionate about unlocking the power of data to transform lives and create opportunities. We're committed to creating a better tomorrow, and we're looking for talented and energetic professionals to join our team.

We're a Great Place To Work in 24 countries, a FORTUNE Best Companies to work, and a Glassdoor Best Places to Work (globally 4.4 Stars). We're proud to be a diverse and inclusive workplace where everyone can succeed and bring their whole self to work.

We're committed to innovation and practices that drive our success, and our diverse workforce is key to our achievements. Everyone can succeed at Experian, and we're committed to creating a workplace where you can thrive and grow.



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