Technical Support Engineer

hace 4 semanas


San Francisco, Heredia, Costa Rica TIBCO A tiempo completo
Job Description

We are seeking a highly skilled Senior Technical Support Engineer to join our team at TIBCO. This role requires expertise in computing, networking, and software applications, with a strong focus on customer satisfaction and technical problem-solving.

About the Role

In this position, you will be responsible for providing in-depth technical support to customers via chat, email, or phone. Your goal is to deliver industry-leading technical support, resulting in high customer satisfaction and well-documented resolutions.

Key Responsibilities
  • Analyze complex technical issues and provide effective solutions
  • Mentor junior team members and assist with projects as needed
  • Collaborate with cross-functional teams to resolve technical issues
  • Develop and maintain knowledge base articles to improve customer support
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science or related field
  • At least 4 years of experience in technical support or related field
  • Expertise in computing, networking, and software applications
  • Strong communication and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
What We Offer

We offer a competitive salary range of $80,000-$110,000 per year, depending on experience, as well as benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.



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