Global Invoicing Coordinator
hace 2 semanas
Job Overview:
">This role is accountable for coordinating global invoicing activities, ensuring timely and accurate invoicing, and interacting with customers on all invoicing-related topics.
">Key Responsibilities:
">- ">
- Coordinates end-to-end invoicing activities at the account level, from fleet tracking to implementation and dispute resolution.">
- Works closely with customers to facilitate invoicing, following up on any missing information and managing disputes to ensure correct and timely resolution.">
- Resolves customer escalated issues and internal matters, proactively following up on high-complexity topics for resolution.">
- E nsures delivery of business expectations based on signed Service Level Agreements (SLAs).">
- Facilitates customer reviews and ad-hoc calls, collaborating with the Pursuit team during solution design to understand service deliverables and requirements.">
Deliverables and Accountabilities:
">- ">
- Ensures timely invoice release.">
- Supports the closure of disputes within 90 days.">
- Ensures accurate fleet tracking for correct invoice backup reports and customer invoices.">
- Ensures customer satisfaction for activities in scope.">
Requirements:
">- ">
- Typically requires 4+ years' experience in the industry, Channel environment, Consumer, and/or Commercial.">
- Good understanding of the MPS end-to-end operational process, able to translate tasks into R&R and appoint proper teams for resolution.">
- Customer-facing abilities, including strong organization and communication skills.">
- Good understanding of financials, including revenue tracking, missing billing management, and write-off resolution.">
- Degree-level education in Business, Communication, or IT.">
Additional Requirements:
">- ">
- Fluent English.">
- Other language knowledge an asset (German/French).">
- Business acumen.">
- Able to understand global business processes and identify impact of change.">
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