Global Invoicing Coordinator

hace 2 semanas


San José, San José, Costa Rica Hewlett Packard A tiempo completo

Job Overview:

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This role is accountable for coordinating global invoicing activities, ensuring timely and accurate invoicing, and interacting with customers on all invoicing-related topics.

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Key Responsibilities:

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  • Coordinates end-to-end invoicing activities at the account level, from fleet tracking to implementation and dispute resolution.">
  • Works closely with customers to facilitate invoicing, following up on any missing information and managing disputes to ensure correct and timely resolution.">
  • Resolves customer escalated issues and internal matters, proactively following up on high-complexity topics for resolution.">
  • E nsures delivery of business expectations based on signed Service Level Agreements (SLAs).">
  • Facilitates customer reviews and ad-hoc calls, collaborating with the Pursuit team during solution design to understand service deliverables and requirements.">
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Deliverables and Accountabilities:

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  • Ensures timely invoice release.">
  • Supports the closure of disputes within 90 days.">
  • Ensures accurate fleet tracking for correct invoice backup reports and customer invoices.">
  • Ensures customer satisfaction for activities in scope.">
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Requirements:

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  • Typically requires 4+ years' experience in the industry, Channel environment, Consumer, and/or Commercial.">
  • Good understanding of the MPS end-to-end operational process, able to translate tasks into R&R and appoint proper teams for resolution.">
  • Customer-facing abilities, including strong organization and communication skills.">
  • Good understanding of financials, including revenue tracking, missing billing management, and write-off resolution.">
  • Degree-level education in Business, Communication, or IT.">
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Additional Requirements:

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  • Fluent English.">
  • Other language knowledge an asset (German/French).">
  • Business acumen.">
  • Able to understand global business processes and identify impact of change.">


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