Process Team Manager

hace 3 semanas


San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

About the Role:

The Process Team Manager at Kuehne+Nagel is responsible for reviewing and optimizing processes to identify opportunities for standardization, automation, and efficiency improvements. This involves developing and implementing strategies to achieve these goals and improving overall performance.

Key Responsibilities:

  • Develop and maintain team frameworks, roles, and responsibilities, as well as staffing, training, and readiness of process and system super user teams.
  • Lead and manage staff, providing day-to-day guidance, feedback on performance, and fostering open communication between and within teams.
  • Collaborate with the Production Manager to review process additions, migrations, and changes, troubleshoot quality and performance issues, and assess/provide additional training as needed.
  • Develop and maintain strategies to increase penetration of focus tasks/processes to meet agreed targets and add new ones in line with the region's strategy.
  • Follow and enhance/maintain migration framework in line with GSC standards, including strategizing with regional owners on how to achieve targets and collaborating/determining best fit for GSC teams relative to new processes.
  • Ensure all new migrations of existing processes are aligned as closely as possible to the standardized process.
  • Ensure variances are reviewed and authorized by RA-ON GS in all cases.
  • Coordinate regular reviews of task visibilities and life cycles with the Production Manager, 2.0 teams, and RA-ON GS for most effective and efficient team performance.
  • Follow and enhance/maintain standardization framework in line with GSC/GPO, aligning standardizations, changes, and impact of such with RA-ON GS in advance of go-live.
  • Provide post-go-live feedback to regional owners, including improvements in quality, performance, and cost.
  • Develop a framework to analyze, identify, and improve workflows and processes in all 2.0 GSC teams, including identification of both internal (GSC) and external (region) factors and behaviors.

Requirements:

  • Knowledge of KN processes, systems, operations, products, and services.
  • Project Management Experience (preferred).
  • Leadership Experience (direct).
  • Plus to have experience as a Process Specialist or similar.
  • Excellent knowledge of KNPS tools.
  • Advanced English & Excel skills.
  • Excellent knowledge of Tableau and BO Reporting.

About Kuehne+Nagel:

Kuehne+Nagel is one of the world's leading logistics companies, with over 79,000 employees at some 1,300 locations in over 100 countries.


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