Operations Team Manager

hace 3 semanas


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced Team Leader to join our team at Bill Gosling Outsourcing. As a Team Leader, you will be responsible for leading and motivating a team to achieve optimum performance levels and contribute to the company's objectives.

**Key Responsibilities**

  • Lead and motivate a team to achieve targets and contribute to the company's objectives.
  • Provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.
  • Deliver coaching and constructive feedback to employees to increase engagement and improve performance.
  • Collaborate on new strategies and process improvements to better the team's performance.
  • Provide daily, weekly, and monthly reports to internal and external clients.
  • Be a flexible team player and willing to invest additional time in the team when necessary.
  • Assist team members to ensure service level agreements are met and performance metrics are achieved.
  • Ensure all employees are in line with Regulatory Compliance, Quality, and CBT requirements.
  • Assist and participate in the recruiting, training, and onboarding of employees.
  • Champion company core values and other company programs to engage and motivate employees.

**Requirements**

Previous experience in an Agent and/or Customer Service/Collection role is required. Previous experience in leadership or managerial experience would be an asset. Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required.

**Why Work with Us?**

We offer a range of benefits, including performance bonuses, annual merit increases, birthday day off, marriage leave, bereavement leave, casual dress code, free counseling sessions, point-to-point transportation, and more.

**About Us**

Bill Gosling Outsourcing provides business solutions to our clients with various types of services, including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.


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