Client Services Team Lead
hace 1 semana
At Experian, we're looking for a skilled Client Services Team Lead to join our team. As a key member of our operations team, you'll be responsible for coordinating day-to-day activities, administering company policies, and providing technical guidance to team members.
Key Responsibilities:
- Coordinate day-to-day operations and administer company policies and procedures through subordinate exempt and non-exempt staff.
- Provide input on personnel actions, including staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.
- Monitor team operations to ensure client products and services are delivered with high quality and in a timely fashion.
- Develop staff utilizing team processing efficiencies.
- Lead team in meeting department goals and in integrating new department processes and procedures.
- Conducts and reports operational metric analysis and measurement reporting to evaluate the effectiveness of operations.
- Recommends process improvements to enhance productivity and efficiency.
Requirements:
- High School Diploma and/or bachelor's degree in business administration or related fields.
- 2-3 years Advanced customer service experience.
- Excellent English written and oral communications skills.
- Advanced knowledge of company products and services.
- Strong problem-solving skills.
- Advanced organizational skills.
- Strong PC/mainframe/internet skills.
- Excel Intermediate.
- Ability to handle multiple tasks and priorities.
- Ability to work with most complex clients and situations.
About Experian:
We're a global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We're proud to be an Equal Opportunity and Affirmative Action employer, passionate about diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, and making an impact.
What We Offer:
- Medical, life, and dental insurance.
- Asociacion Solidarista.
- International Share Save Plan.
- Flex Work.
- Work from home.
- Paid time off.
- Annual Performance Bonus.
- Education Reimbursement.
- Family Bonding.
- Bereavement Leave.
- Referral Program.
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