Contact Center Team Lead

**Descripción**:Organizar y dirigir al personal del Contact Center con el objetivo del cumplimiento de los KPIs del área tales como tasa de contactabilidad, tiempos de contacto, generación de oportunidades de venta y experiência de usuario en Servicio al Cliente.

**Inchcape **es el distribuidor automotriz líder a nível global, con presencia en más de 40 países.Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro.Somos un equipo diverso y global, formado por más de 20.000 personas, que fomenta una cultura de inclusión y...

ACERCA DE LA VACANTEFunciones del PuestoSe requiere contratar Supervisor de Ventas de Contact Center queImpulse al equipo a la colocación de servicios de internet, televisión ytelefonía móvil a clientes PYMERequisitos del PuestoMínimo Bachiller en Educación Media de preferencia con estudios universitarios,en carreras afines a la administración de...

Job OverviewWe are seeking an experienced and dynamic leader to join our team as a Call Center Operations Director. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that our clients receive exceptional service and support.Main Responsibilities:Manage a team of supervisors to...

Customer Service Team Lead EZ Operations is an exciting opportunity to join a fast-growing team of multiple areas of support to the construction industry in the US.We are seeking for fully bilingual Costumer Service Team Lead to join our growing team of a client-oriented operation.This position is responsible to work with us on setting up the Costumer...

At AnswerHero , we pride ourselves on delivering best-in-class virtual receptionist services to small and medium-sized businesses.As a Team Lead in Operations, you will play an important role in creating a positive work environment while ensuring smooth day-to-day operations.You'll support and guide a team of virtual receptionists, helping them achieve...

About Arht Home SolutionsWe are a dynamic company specializing in roofing and exterior renovations.Job DescriptionThis is an exciting opportunity to lead our customer experience team as a Customer Experience Team Lead.Key Responsibilities:Lead a remote team of experienced customer service representatives.Maintain high standards of customer satisfaction...

**Acerca de la vacante**:**Funciones del Puesto**:Licenciatura en Administración Empresas, Ingeniería Industrial o Sistemas de Información**Requisitos del Puesto**:Experiência de 2 a 5 años años en Administración de Personal y responsable en Centros de Contacto**Experiência Deseada**:Deseable manejo avanzado del idioma inglésDeseable experiência en...

Pursuing Operational Excellence in BPMWNS Global Services is a global BPM leader, empowering clients to outperform by combining operational excellence with deep domain expertise. We are seeking an experienced Operational Excellence Lead to evaluate business unit performance, consult with business units, and lead evaluations across multiple locations.Main...

TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc.in accordance with GAAP policies and procedures.They also design operational procedures and processes that meet audit standards and improve...

About Costa Rica's Call CenterWe're a call center based in Costa Rica, dedicated to providing top-notch customer service to our clients.Why Work With Us?We offer a unique opportunity to work from home and enjoy the flexibility that comes with it. Our team is supportive and collaborative, making it an ideal environment for those who thrive in a team...

Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started- Bill Gosling Outsourcing is currently looking for a Team Leader, Operations to add to our Team.We are still growing with new and exciting...

1+ years of related contact center management experience- 2+ years or more people management experience- Bachelor's degree or advanced college education- Experience working in a contact center environment- Experience conducting interviews and making effective hiring decisions- Demonstrated customer service and communication skills, both verbal and in...

About the RoleWe are seeking a highly experienced Technical Team Lead to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for managing a team of support engineers by guiding them through support procedures and keeping them engaged.Key Responsibilities:Manage the performance of 8-10 support engineers through effective...

Wind River believes that some things are so important they simply cannot fail.That is why we exist.Wind River software has been running the computing systems of the most important critical infrastructure that demand the highest standards for safety, security, performance, and reliability.Found in more than 2 billion devices, Wind River is pioneering edge...

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.WBL is a U.S.based company with a 100% remote workforce.This is a remote Contract/Consultant...

**Duties and Responsibilities**To Lead and guide the Customer Service CR team to ensure outstanding customer support.Communicates company goals, safety practices, and deadlines to the team.Motivates team members and assesses performance.Provides help to management and keeps management updated on team performance.Communicates concerns and policies among...

1 year of experience managing a team of at least 15 employees- Ability to maintain strict confidentiality regarding compensation, benefits and employee issues.- Advanced working knowledge of MS Office (specifically MS Excel).- Excellent verbal and written communication skills (English/Spanish proficiency).- Scheduled flexibility is a must, either to work...

Job Description:We are seeking an experienced and skilled Customer Service Team Lead to join our team at Bill Gosling Outsourcing. As a key member of our Helpdesk, you will be responsible for overseeing the activities of all Helpdesk members to ensure that they deliver excellent customer service and provide customer guidance.The ideal candidate will have a...

Are you a motivated and results-driven leader looking to make a significant impact in a dynamic organization? Look no further than Bill Gosling Outsourcing!We are currently seeking a highly skilled Strategic Team Lead to join our team. As a Strategic Team Lead, you will be responsible for developing and executing strategic plans to drive business growth and...