Accounts Recovery Specialist
hace 2 meses
We are seeking an Accounts Recovery Specialist to join our team at Bill Gosling Outsourcing in Heredia, Costa Rica. As an Accounts Recovery Specialist, you will be responsible for reviewing account status and information thoroughly, finding the best solution for customers where applicable, and taking necessary follow-up actions until customer issues are fully resolved.
Key responsibilities include negotiating payment terms and arrangements if applicable, reviewing account status to understand customer inquiries or needs, responding to inquiries or needs and deciding on the most appropriate solution, recommending suitable solutions, products, or alternative options, and overcoming consumer objections by referring complaints immediately to the relevant department.
To succeed as an Accounts Recovery Specialist, you should possess excellent listening and communication skills, both written and oral, with the ability to connect with customers empathetically and offer helpful solutions. Strong negotiation skills are essential to persuade customers to make payments. We offer a dynamic work environment where you can learn and grow, with opportunities for internal growth within the company.
Benefits of working with us include a monthly salary of $900-$950 USD, with the potential to earn up to $250 USD in monthly bonuses, performance bonuses, birthday day off (paid), marriage leave (3 days paid), bereavement leave (3 days paid), free counseling sessions, point-to-point transportation, annual merit increase, asociacion solidarista, dental benefit, SmartFit partnership, employee discount hub, and free parking for all employees.
We strive to create a fun, diverse, and engaging workplace that promotes personal and professional growth. Our state-of-the-art call center offers various shifts and full-time hours, providing a great opportunity for those interested in a career in Customer Service. If you're passionate about resolving customer issues and have excellent communication skills, we encourage you to apply for this exciting role.
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