Senior Recovery Specialist
hace 1 mes
The Equifax team is seeking a highly skilled Senior Recovery Specialist to join our operations. In this role, you will be responsible for analyzing delinquent customer issues and developing effective solutions to resolve these issues in a timely manner.
Key Responsibilities:
- Reduce delinquency rates for assigned accounts by following up with customers on past due balances
- Prepare accurate analysis, reconciliations, and reporting by deadlines
- Contact customers as required to resolve issues
- Prepare and analyze aging reports to identify trends and areas for improvement
Requirements:
- English fluency (B2 level)
- 1-2 years of customer service experience
- 1 year of experience with Excel or Google Sheets (70% passing score)
Preferred Qualifications:
- Collections experience
- G-suite and Oracle knowledge
- Ability to work independently with minimal supervision
- Process improvement capabilities
About the Role:
This is an excellent opportunity to join a leading data analytics company and contribute to our mission of helping businesses make informed decisions. As a Senior Recovery Specialist, you will play a critical role in ensuring that our customers receive timely and effective support.
Salary: The estimated annual salary for this role is between $55,000 - $65,000 depending on location and experience.
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