Senior Recovery Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

The Equifax team is seeking a highly skilled Senior Recovery Specialist to join our operations. In this role, you will be responsible for analyzing delinquent customer issues and developing effective solutions to resolve these issues in a timely manner.

Key Responsibilities:

  • Reduce delinquency rates for assigned accounts by following up with customers on past due balances
  • Prepare accurate analysis, reconciliations, and reporting by deadlines
  • Contact customers as required to resolve issues
  • Prepare and analyze aging reports to identify trends and areas for improvement

Requirements:

  • English fluency (B2 level)
  • 1-2 years of customer service experience
  • 1 year of experience with Excel or Google Sheets (70% passing score)

Preferred Qualifications:

  • Collections experience
  • G-suite and Oracle knowledge
  • Ability to work independently with minimal supervision
  • Process improvement capabilities

About the Role:

This is an excellent opportunity to join a leading data analytics company and contribute to our mission of helping businesses make informed decisions. As a Senior Recovery Specialist, you will play a critical role in ensuring that our customers receive timely and effective support.

Salary: The estimated annual salary for this role is between $55,000 - $65,000 depending on location and experience.



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