Global Operations Transformation Lead

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

As a seasoned Program Manager at Amzn Support Srvcs Costa Rica, you will be responsible for spearheading operational performance and efficiency improvements across our global trainer and training population. This strategic role requires strong customer obsession, project management expertise, and the ability to influence diverse geographical teams.

The ideal candidate will possess a proven track record of implementing process improvement initiatives using data and metrics, driving automation efforts, and developing best practices. With excellent written and verbal communication skills in English, you will work closely with regional and global leaders, as well as internal data and tech teams, to design and implement scalable mechanisms that optimize efficiency and drive results.

This is a visionary leadership role that demands autonomy, high-level decision-making skills, and the ability to influence key departments within and outside of the Training Organization. You will lead through creating roadmaps for new launches, improvement initiatives, and building mechanisms to measure progress and manage long-term sustainable improvements.

Key responsibilities include:

  • Create a strategic roadmap to support trainer performance measurement, reporting, and assessment to deliver high-quality training.
  • Collect requirements and create a roadmap to build technology infrastructure to monitor and assess trainer performance at scale.
  • Assess process improvement and transformation opportunities, partner with stakeholders, and scope projects to ensure alignment with business strategy.
  • Drive continuous improvement programs that optimize efficiency, drive automation efforts, and develop best practices.

A successful candidate should have experience owning program strategy and end-to-end delivery, working with diverse geographical teams, and demonstrated success in creating innovative solutions for complex customer/employee problems at scale. Prior experience with Training Delivery organizations is a plus.

This is an exceptional opportunity to join our dynamic team and contribute to the development of our global trainer and training population. If you are a motivated leader with a passion for operational excellence, we encourage you to apply.



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