Customer Service Ambassador

hace 4 semanas


Liberia, Liberia, Costa Rica United Airlines A tiempo completo

**About the Role**:

As a Customer Service Representative with United Airlines, you will be the face of our customers in the airport, crafting important connections and encouraging an environment where everyone feels welcome, valued, and respected. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

**Key Responsibilities**:

  • Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

**Requirements**:

  • High school graduate or equivalent certificate
  • Minimum of 18 years old
  • Excellent interpersonal skills with proficiency in English and Spanish
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for entire shift, as well lift and handle baggage
  • Ability to travel to other countries for training purposes
  • Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
  • Legally authorized to work in Costa Rica without sponsorship
  • Ability to meet the Company attendance standards and uniform and appearance standards
  • Hold a valid passport and U.S. visa

**What Will Help You Succeed**:

  • Previous airline, travel, or hospitality work experience
  • Bachelor's degree

Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT



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