Sales Director

hace 4 semanas

Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo

Job Summary

As a Sales Director at Marriott International, Inc, you will lead and manage all day-to-day activities related to the sales function, focusing on building long-term, value-based customer relationships to achieve property sales objectives. You will achieve personal booking goals and make recommendations on booking goals for direct reports.

Key Responsibilities

  • Work with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
  • Develop and implement sales plans addressing revenue, customers, and the market for the segment led by the DOS.
  • Assist with the development and implementation of promotions, both internal and external.
  • Provide positive and aggressive leadership to ensure maximum revenue potential.
  • Recommend booking goals for sales team members.
  • Monitor all day-to-day activities of direct reports.
  • Approve space release for catering to maximize revenue.
  • Participate in sales calls with members of sales team to acquire new business and/or close on business.
  • Execute and support the operational aspects of business booked.
  • Analyze market information and implement strategy to achieve property's financial room and catering goals.
  • Assist Revenue Management with completing accurate six period projections.
  • Review sales and catering guest satisfaction results to identify areas of improvement.
  • Display leadership in guest hospitality and create a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract, and overall satisfaction.
  • Empower employees to provide excellent customer service.
  • Observe service behaviors of employees and provide feedback to individuals.
  • Incorporate guest satisfaction as a component of department meetings with a focus on continuous improvement.
  • Execute and support the company's Customer Service Standards and property's Brand Standards.
  • Participate in and practice daily service basics of the brand.
  • Execute exemplary customer service to drive customer satisfaction and loyalty.
  • Develop and manage relationships with key stakeholders, both internal and external.
  • Work collaboratively with off-property sales channels to ensure property needs are being achieved and sales efforts are complementary, not duplicative.
  • Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
  • Attend customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.
  • Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Utilize all available on-the-job training tools for employees.

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