Technical Support Analyst for PC Workstations and Laptops
hace 2 semanas
About the Role:
We are seeking a skilled Technical Support Analyst to join our team at MicroPort Orthopedics S.A. This is an exciting opportunity to provide expert-level technical support to end-users, troubleshoot complex issues, and contribute to the continuous improvement of our IT services.
Responsibilities:
- Provide technical support to end-users, troubleshooting hardware, software, and network-related problems.
- Maintain accurate records of support calls, documenting problems and solutions, and ensuring timely resolution.
- Develop and maintain knowledge base articles, guides, and other documentation to ensure consistency and accuracy in support delivery.
- Collaborate with cross-functional teams to identify and resolve complex technical issues, and implement process improvements.
- Stay up-to-date with industry trends and technologies through regular training and professional development activities.
Requirements:
- Minimum of 1 to 3 years of working experience in IT desktop support.
- Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
- Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, Publisher, and Excel.
- Familiarity with IT service management frameworks, such as ITIL.
- Knowledge of Windows operating systems, Active Directory, Symantec Anti-Virus, Help Desk Software, and VNC or similar remote control software.
-
Technical Support Specialist for Mac Systems
hace 1 semana
San José, San José, Costa Rica Crg Solutions A tiempo completoWe are seeking a skilled Jr Mac Support Analyst with 2 years of hands-on IT experience to join our dynamic team at Crg Solutions.Job Description:We are looking for a technical support specialist to provide high-quality support for our Mac systems. The ideal candidate will have experience with desktop operating systems, diagnostic utilities and systems,...
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica It Link Now, Llc A tiempo completo**Technical Support Role**We are seeking a skilled Technical Support Engineer to join our team at It Link Now, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with other team members to resolve complex technical problems.**Key...
-
Técnico De Soporte Nivel 2
hace 1 semana
San José, San José, Costa Rica Netser Group A tiempo completoEn Netser Group nos encontramos en la búsqueda de profesionales con el siguiente perfil:- Residente en el sitio del cliente en un área designada "Centro de asistencia" para realizar actividades de soporte para dispositivos (laptops, Workstations, Desktop, tabletas).**Reparación de equipo de PC de complejidad baja / media y todos los servicios...
-
Technical Support Specialist
hace 4 días
San José, San José, Costa Rica Gensler A tiempo completoYour RoleAs an IT Support Specialist at Gensler, you will play a critical role in providing first-line response to end-user incidents and ensuring the seamless operation of our technology infrastructure.The ideal candidate will have extensive knowledge of Windows 10, Microsoft O365 cloud services, and a proven track record of delivering exceptional customer...
-
Technical Support Professional
hace 21 horas
San José, San José, Costa Rica Tibco A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our dynamic team. As a key member of our support team, you will be responsible for providing industry-leading technical support to customers via various channels.About UsCitrix and TIBCO have merged to form Cloud Software Group, one of the world's largest...
-
Senior Technical Support Specialist
hace 4 días
San José, San José, Costa Rica Tech Data Corporation A tiempo completo**Overview:**As a Field Service Engineer at Tech Data Corporation, you will play a vital role in providing top-notch technical support to our clients. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to hardware, software, and networking components.Key Areas of Responsibility:Perform on-site maintenance,...
-
Technical Support Specialist
hace 21 horas
San José, San José, Costa Rica Tibco A tiempo completoAbout UsCitrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers. We serve over 100 million users worldwide, empowering them to work from anywhere.We value diverse experiences, a passion for technology, and the courage to take risks. Our team is empowered to learn, dream, and build the future of...
-
Desktop Support Technician
hace 23 horas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedBill Gosling Outsourcing is currently looking for a Desktop Support Technician to add to our Team.- We are still growing with new and exciting...
-
Euc Desktop Support I Costa Rica
hace 23 horas
San José, San José, Costa Rica Microport Orthopedics S.A. A tiempo completo**Principal Responsibilities**- ** **Acting as the Face of IT**:- Ability to engage business and represent the MicroPort IT organization.Must adhere to the methodology of MicroPort Orthopedics IT (Providing Service, Support, Solutions and Satisfaction)- Provides on-site and remote support to end-users on a variety of issues.- ** **Clear and Concise...
-
Technical Support Engineer Position
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout the Role">We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level technical support to customers in a fast-paced environment.Key Responsibilities:Answers incoming customer support requests with a focus on delivering world-class...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Vig A tiempo completoThis role is ideal for individuals with a passion for delivering exceptional technical support to our customers. We are seeking a skilled Technical Support Level 1 to join our team at Vig.About the Job:We require someone who can provide top-notch technical assistance for our products, ensuring seamless user experiences. Key responsibilities include resolving...
-
IT Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Crg Solutions A tiempo completoJob Description:We are seeking a highly skilled IT Technical Support Specialist to join our team at Crg Solutions. As an IT Technical Support Specialist, you will be the primary point of contact for end-users within the organization.Your Responsibilities:Hardware and Software Support: Diagnose and troubleshoot hardware and software problems, including...
-
Sr Desktop Systems Support
hace 6 días
San José, San José, Costa Rica Datasite A tiempo completoDatasite is where deals are made.We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.Carrying that success into the future is all about you.Your useful skills, your unusual experience, your unique ideas.Everyone here brings something unexpected.What's yours?Invest your...
-
Technical Support Level 1
hace 1 semana
San José, San José, Costa Rica Vig A tiempo completoThis position requires provides technical support for our products.RESPONSIBILITIES:Successfully resolve technical issues (hardware and software) from incoming internal business's needs.Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).BASIC QUALIFICATIONS- High School diploma or equivalent-...
-
Software Development Engineer
hace 4 días
San José, San José, Costa Rica Intel A tiempo completoCompany OverviewThe Client Computing Group (CCG) is Intel's largest business unit, responsible for driving business strategy and product development for the company's PC products and platforms. Our team of accomplished researchers and architects shape the global PC ecosystem every day, setting standards, norms, and infrastructure for the entire industry.We...
-
San José, San José, Costa Rica Emerson A tiempo completoAbout the Role">We are seeking a highly skilled Production Support Analyst to join our team at Emerson Automation Solutions. As a key member of our global finance team, you will be responsible for providing expert technical support for our Oracle ERP Instance.">Key Accountabilities">">Ensure seamless system operation by resolving complex technical...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tibco A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Technical Support Professional
hace 6 días
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleWe are seeking an experienced Technical Support Professional to join our team as a Systems Configuration Analyst. This is an exciting opportunity for a skilled individual to work with cutting-edge technology, collaborating with colleagues to deliver high-quality results and exceed customer expectations.
-
Chief Cloud Architect for PC Experience Enhancement
hace 1 semana
San José, San José, Costa Rica Intel A tiempo completoThe Client Computing Group (CCG) at Intel is embarking on a transformative journey to elevate customer experiences and optimize organizational efficiency. This initiative involves modernizing products into cloud-based solutions, offering a unique opportunity to make a meaningful impact while gaining in-depth knowledge of Intel's business.This role requires...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo**Job Overview:**Dwellworks Costa Rica Ltd is seeking a skilled IT Help Desk Analyst to join our team. As an IT Help Desk Analyst, you will be responsible for providing technical support to users across all levels of the company.**Key Responsibilities:**Manage help desk for third-party independent consultantsProvide user support in all time zonesServe as SME...