Technical Support Specialist for IT Infrastructure

hace 11 horas


San José, San José, Costa Rica Crg Solutions A tiempo completo

Job Description

Crg Solutions is seeking a skilled and detail-oriented IT Help Desk Agent to join our team. As the first point of contact for any IT-related issues or inquiries, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.

Key Responsibilities:

  • Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
  • Assist users with software installations, upgrades, and basic configuration.
  • Set up and maintain user accounts, permissions, and access rights.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
  • Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.
  • Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
  • Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
  • Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

Requirements

To succeed in this role, you will need:

  • Strong technical knowledge of computer hardware, software, and networking concepts.
  • Proficient in troubleshooting common hardware and software issues.
  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Familiarity with ticketing systems and remote support tools.
  • Ability to prioritize and manage multiple tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in shifts and provide occasional on-call support.

Education and Certifications

While formal education in information technology or a related field is desirable, it is not mandatory. Relevant certifications, such as CompTIA A+ or Microsoft Certified Professional, are highly valued.

Other Requirements

We require applicants to have a strong intermediate level of English (B2) proficiency.



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