Technical Support Specialist for IT Infrastructure
hace 11 horas
Job Description
Crg Solutions is seeking a skilled and detail-oriented IT Help Desk Agent to join our team. As the first point of contact for any IT-related issues or inquiries, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.
Key Responsibilities:
- Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
- Assist users with software installations, upgrades, and basic configuration.
- Set up and maintain user accounts, permissions, and access rights.
- Collaborate with other IT team members to resolve complex technical issues.
- Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
- Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.
- Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
- Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
- Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.
Requirements
To succeed in this role, you will need:
- Strong technical knowledge of computer hardware, software, and networking concepts.
- Proficient in troubleshooting common hardware and software issues.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems and remote support tools.
- Ability to prioritize and manage multiple tasks effectively.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in shifts and provide occasional on-call support.
Education and Certifications
While formal education in information technology or a related field is desirable, it is not mandatory. Relevant certifications, such as CompTIA A+ or Microsoft Certified Professional, are highly valued.
Other Requirements
We require applicants to have a strong intermediate level of English (B2) proficiency.
-
IT Infrastructure Support Specialist
hace 3 semanas
San José, San José, Costa Rica Equifax A tiempo completoYou are a key player in our IT infrastructure team at Equifax. We offer a highly competitive salary of $85,000 - $110,000 per year, depending on your experience and qualifications.About the Role:We are seeking an experienced IT Infrastructure Support Specialist to join our team. As an IT Infrastructure Support Specialist, you will be responsible for...
-
Technical Support Specialist for Azure Infrastructure
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We are seeking an experienced Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. This team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.The ideal candidate will have a strong background in IT or technical work, with expertise in...
-
IT Infrastructure Specialist
hace 3 semanas
San José, San José, Costa Rica Fragomen A tiempo completoAbout the RoleFragomen, a leading global immigration services provider, is seeking an experienced IT Infrastructure Specialist to support PC Hardware, Operating Systems, IT Hardware Inventory, and Device Imaging in our San José office. As a key member of our IT team, you will provide technical support, troubleshoot issues, and implement solutions to ensure...
-
IT Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Crg Solutions A tiempo completoCrg Solutions seeks a skilled IT Technical Support Specialist to join our team.As an IT Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure within our organization.The estimated salary for this position is $55,000-$65,000 per year.About UsCrg Solutions...
-
Technical Support Specialist for Bilingual Customers
hace 2 semanas
San José, San José, Costa Rica It France A tiempo completoIt France is a leading provider of exceptional technical support to the medical field. We are seeking an experienced Technical Support Specialist fluent in both French and English to join our dedicated team.**Job Summary:**We are looking for a highly skilled individual to ensure accurate documentation of customer interactions, act as an internal advocate for...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Imprivata A tiempo completoImprivata is a leading provider of healthcare technology, and we're seeking a highly skilled Technical Support Specialist to join our team. In this role, you'll provide top-notch IT support to our clients, prioritizing requests and escalating complex issues as needed.Job SummaryThe Technical Support Specialist will be responsible for supporting PCs, Macs,...
-
San José, San José, Costa Rica Reclutamiento It A tiempo completoCompany OverviewWe are a telecommunications company partner elite for Microsoft, Google, Cisco, HP and other. Our mission is to provide top-notch technical support services to our clients.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in San José, Costa Rica. The successful candidate will be responsible for providing...
-
IT Support Specialist
hace 1 día
San José, San José, Costa Rica Zm Financial Systems A tiempo completo**Company Overview**Zm Financial Systems is a leading provider of innovative financial solutions, empowering businesses to make better decisions and achieve brighter futures.We are driven by a passion for excellence, striving to bring out the best in our products and people. Our mission is to be the Agency of Choice for our customers, employees, and future...
-
Technical Support Specialist for Cloud Infrastructure
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
IT Infrastructure Solutions Specialist
hace 2 meses
San José, San José, Costa Rica Equifax A tiempo completoJob OverviewWe are seeking a highly skilled IT Infrastructure Solutions Specialist to join our team at Equifax. This role will play a crucial part in maintaining our IT infrastructure and ensuring the accuracy of data.About the Role:This is an excellent opportunity for individuals with a passion for IT, a desire to learn, and a commitment to playing a...
-
Senior Cloud Infrastructure Support Specialist
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completo**Overview of Tek Experts**We are a global technology company that partners with leading organizations to deliver exceptional customer service and technical support. Our team is comprised of experienced professionals who share a passion for technology and creative problem-solving.**About the Role**We are seeking an experienced Senior Cloud Infrastructure...
-
Cloud Infrastructure Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoOverviewWe're seeking a customer-oriented Cloud Infrastructure Support Specialist to work on behalf of our client to resolve complex customer cases. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.Driving exceptional outcomes with purpose-built solutions.Tek Experts is...
-
IT Support Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we are seeking a highly skilled Technical Support Engineer to join our Azure Platform Technical Support team. This role is responsible for providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Key Responsibilities:Provide technical guidance across teams by...
-
IT Infrastructure Specialist
hace 2 semanas
San José, San José, Costa Rica Stewart Costa Rica A tiempo completo**Job Summary:**Stewart Costa Rica seeks an IT Infrastructure Specialist to provide enterprise-level support for our technology platforms. This role requires a comprehensive understanding of server, storage, and networking technologies, as well as experience with virtualization, cloud computing, and cybersecurity. **Responsibilities:Develop and...
-
San José, San José, Costa Rica Hire It People Inc A tiempo completoAbout the RoleWe are seeking a Technical Support Specialist to join our team at Hire It People Inc. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our clients using Windows operating systems.Location FlexibilityThis is a fully remote position that can be based in Brazil, Costa Rica, El...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. Key Responsibilities:The successful candidate will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This includes resolving complex technical problems for...
-
Platform Engineer
hace 2 meses
San José, San José, Costa Rica Intel A tiempo completoIntel seeks a skilled IT Infrastructure Specialist to join their Enterprise Solutions group. As a Platform Engineer, you will work closely with cross-functional teams to design, implement, and maintain custom-built FuSa complaint PLC and Defect management platforms.Main Responsibilities:- End-to-end support for the platform, including troubleshooting and...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoSeeking a customer-focused Technical Support Specialist to work on behalf of our client, resolving complex customer cases. Collaborate with colleagues to continuously improve and deliver exceptional customer service, providing quick and accurate support for escalated cases.**About Our Team**:Tek Experts is a tech services and support company delivering...
-
IT Infrastructure Specialist
hace 2 meses
San José, San José, Costa Rica Quattris Global A tiempo completoOverviewQuattris Global is seeking a skilled IT Infrastructure Specialist to perform remote hands services for the replacement of an XL Smart Locker screen.Scope of WorkThe selected candidate will be responsible for ensuring a seamless execution of the project, adhering to the specified tool requirements:WIN10 Laptop - with ChargerCell Phone - with...