Equifax Consumer Services Coordinator

hace 19 horas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

**Role Summary:**

Our Consumer Services Coordinator is responsible for delivering exceptional customer experiences through responsive and informed interactions. This role requires strong analytical skills to identify consumer needs and document follow-up actions effectively.

**Key Responsibilities:**

- Respond to consumer inquiries via multiple channels.
- Analyze credit reports and data to identify consumer needs.
- Document follow-up actions for partner departments to ensure best resolution.
- Initiate and resolve researches needed to provide precise information within the back office work frame.
- Maintain accurate client and project information.
- Serve as a liaison between consumers and clients for effective resolution.

**Requirements:**

- Fluency in English/French, both oral and written.
- Knowledge of G-suite programs (Sheets, Docs, Slides, etc.).



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