Consumer Resolution Specialist
hace 2 días
**Consumer Service Role**
We are seeking a highly motivated and experienced Consumer Service Supervisor to join our team at Equifax. As a key member of our consumer service team, you will be responsible for delivering exceptional service and support to our consumers.
**Responsibilities**
- Respond to consumer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to develop and implement strategies for improving consumer engagement and satisfaction
- Analyze consumer data to identify trends and opportunities for improvement
- Stay up-to-date on industry developments and best practices in consumer credit and identity protection
- Develop and maintain strong relationships with consumers to ensure satisfaction and loyalty
**Requirements**
To be successful in this role, you will need:
- Fluency in English and French (oral and written)
- Strong knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
-
Equifax Consumer Services Coordinator
hace 1 hora
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Role Summary:**Our Consumer Services Coordinator is responsible for delivering exceptional customer experiences through responsive and informed interactions. This role requires strong analytical skills to identify consumer needs and document follow-up actions effectively.**Key Responsibilities:**- Respond to consumer inquiries via multiple channels.-...
-
Delinquency Resolution Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Unlock new opportunities with our senior collections team.**As a Delinquency Resolution Specialist at Equifax, you will play a critical role in managing collection efforts for assigned portfolios of accounts, driving timely and effective resolution of outstanding balances.Your key responsibilities will include:Managing collection efforts for assigned...
-
Account Resolution Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completoWe're looking for an Account Resolution Specialist to join our team at Bill Gosling Outsourcing. In this role, you'll:ResponsibilitiesAnalyze customer inquiries and respond accordingly.Provide solutions to customer needs through negotiation and problem-solving.Communicate effectively with customers to resolve issues.Skills and QualificationsPrevious...
-
Senior Delinquency Resolution Specialist
hace 23 horas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoIn this Senior Delinquency Resolution Specialist position, you will play a critical role in resolving complex delinquent account issues. Your ability to analyze data, develop effective solutions, and implement action plans will drive timely resolution of delinquencies.Your responsibilities will include negotiating with customers, advising on overdue bill...
-
Delinquency Resolution Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is seeking a Delinquency Resolution Specialist to join our team. As a key member of our collections team, you will be responsible for managing collection efforts for assigned portfolios of accounts.Responsibilities:Manage delinquent accounts and reduce portfolio riskConduct detailed research and analysis to resolve customer disputesPrepare and...
-
Credit Risk Resolution Specialist
hace 23 horas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoWe are seeking a highly skilled Credit Risk Resolution Specialist to join our team at Equifax. As a key member of our collection team, you will be responsible for resolving delinquent customer issues, developing solutions, and implementing action plans to resolve delinquencies in a timely and effective manner.Key ResponsibilitiesResponsible for analyzing...
-
Dispute Resolution Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Stryker A tiempo completoAbout the RoleThe Dispute Resolution Analyst plays a crucial role in ensuring timely and efficient resolution of internal and external disputes. This includes resolving price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial or full Credit for an...
-
AP Specialist with KPI-Driven Case Resolution
hace 18 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWe are seeking a highly skilled AP Specialist to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for managing the accounts payable process from start to finish, ensuring timely and accurate payment to our vendors.Your key responsibilities will include:Invoice validation and verificationDispute resolution of...
-
Account Resolution Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoAt Moody's, we empower organizations to make better decisions by providing global integrated risk assessment. As a Collections Associate in our LATAM team, you will play a crucial role in handling portfolios of delinquent customers and assisting with administrative tasks.ResponsibilitiesIDentify overdue invoices and obtain payments from customers who have...
-
Incident Resolution Professional
hace 5 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Responsibilities:Our Technical Support Specialists are responsible for the following key responsibilities:Providing exceptional customer service and resolving technical issues promptly.Managing and prioritizing multiple incidents, requests, problems, and knowledge base articles efficiently.Elevating unresolved queries to the next level of support,...
-
Customer Support Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Customer Service Supervisor Job Description****What you'll do**- **Respond to the Assistel consumer line**- **Comply with metrics and overall performance expectations**- **Identify consumer needs via thorough analysis of the consumers' credit file**- **Properly document of follow-up actions for partner departments best resolution**- **Initiate and resolve...
-
Cloud Database Solutions Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout UsExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 'World's Most...
-
Global Client Resolution Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoOverviewAs a Duty Manager at IBM, you will play a crucial role in ensuring the success of our clients by resolving complex technical and non-technical issues. This position requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.ResponsibilitiesManage escalations and ensure timely...
-
Data Discrepancy Resolution Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Grupo Stt A tiempo completoResponsibilitiesOur ideal candidate will perform and validate discrepancy reason coding of underpayment inventory. They will pursue additional payment from payers on underpayment discrepancies through various means of communication, such as telephonically, online or via payment package processes.To succeed in this role, you must be able to overcome...
-
IT Problem Resolution Specialist
hace 5 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is a leading financial services company with 250,000 employees and operations in over 190 countries. We strive to provide exceptional service to our customers while ensuring the stability and security of our global technology infrastructure.The IT Problem Manager will be responsible for identifying and resolving complex technical issues that impact our...
-
Enterprise Software Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout the JobWe are looking for a talented Enterprise Software Specialist to join our team. As an Enterprise Software Specialist, you will be responsible for providing expert technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. You will work closely with our engineering team to determine...
-
Inventory Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob OverviewThe Amazon Books Operations Team is seeking a skilled professional to support the strategic vendors partnership and drive issue resolution in a timely manner. The Inventory Specialist will be responsible for identifying improvements in our vendors' supply chains, creating engaging experiences for vendor partners, and developing reporting focused...
-
Technical Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleWe are seeking a highly motivated and enthusiastic Technical Support Specialist to provide front line support for Citi's proprietary technologies.The role will involve hands-on investigation and issue resolution, incident management, and being passionate about taking part in initiatives to improve the production platform.
-
Key Business Operations Support Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian, a leading global information services company, is unlocking the power of data to create more opportunities for consumers and businesses. As one of the 100 Best Companies to work for, we pride ourselves on continuous innovation and disruption in the industry.Our Direct-to-Consumer (D2C) Product Operations team is seeking a skilled Key Business...
-
Senior Credit Resolution Specialist
hace 1 hora
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Drive Results with Our Team**We are seeking a talented and experienced Senior Collections Analyst to join our team. In this role, you will play a critical part in our collections department, managing collection efforts for assigned portfolios of accounts.The successful candidate will possess exceptional analytical and problem-solving skills, with the...