Consumer Resolution Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

**Consumer Service Role**

We are seeking a highly motivated and experienced Consumer Service Supervisor to join our team at Equifax. As a key member of our consumer service team, you will be responsible for delivering exceptional service and support to our consumers.

**Responsibilities**

- Respond to consumer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to develop and implement strategies for improving consumer engagement and satisfaction
- Analyze consumer data to identify trends and opportunities for improvement
- Stay up-to-date on industry developments and best practices in consumer credit and identity protection
- Develop and maintain strong relationships with consumers to ensure satisfaction and loyalty

**Requirements**

To be successful in this role, you will need:
- Fluency in English and French (oral and written)
- Strong knowledge of G-suite programs (Sheets, Docs, Slides, etc.)



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