Ovation Product Specialist
hace 4 días
About the Role:
We are seeking a highly skilled Technical Support Professional to join our team at Emerson. As an Ovation Product Specialist, you will be responsible for providing technical support and assistance to our customers and internal stakeholders.
Key Responsibilities:
- Foster a positive environment for work and professional growth.
- Work as a team player within the GSC to address customer questions and technical issues.
- Maintain or improve customer satisfaction through group and individual effort.
- Perform base customer support activities as needed, including phone support & remote diagnostics, managing and prioritizing call records and workload.
- Provide technical support for Ovation software & hardware products including peripherals and 3rd party package offerings.
- Coordinate technical support processes and call escalation from EECR to NA, and between various support organizations.
- Continually and proactively increase one's technical capabilities, eventually establishing one or more area(s) of expertise.
- Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
- Maintain accurate documentation of all support, utilizing the SMS database and other tools.
- Maintain Ovation product equipment, support labs, and group capital equipment.
- Participate in rotational assignments to PWS Headquarters and to customer sites to build skills and support our installed base of customers.
Requirements:
- A Bachelor of Science Degree in Engineering, Computer Science or equivalent is required.
- Experience with Ovation products and associated systems is a plus.
- An advanced level of English (B2) is required, and additional languages are advantageous.
- Advanced troubleshooting skills and good interpersonal skills are essential.
- Excellent oral and written communication skills in a formal environment are necessary.
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