Business Leader

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We are a dynamic and growing organization, committed to delivering exceptional support services to our customers. Our team is dedicated to providing innovative solutions that meet the evolving needs of our clients.

Job Summary

We are seeking an experienced Site Leader to join our team in Amzn Support Srvcs Costa Rica. As a Site Leader, you will be responsible for leading a team of skilled professionals, driving high performance and accountability, and developing strategies to accelerate business growth.

About the Role

In this role, you will have the opportunity to:

  • Lead a team of leaders, including People Managers and Program Managers, who are responsible for engaging with Business Customers.
  • Develop and nurture a culture of high performance and accountability within the team.
  • Determine the best go-to-market approach for supporting seller onboarding strategies, including listing creation, integration, and escalation support.
  • Owning, driving, and operationalizing strategic initiatives to accelerate AB GMS growth for our sellers.
  • Define the multi-year vision and strategy for the larger SJO team, aiming to add incremental value for the organization.
  • Partner with business teams worldwide, setting and clarifying requirements and expectations for Seller Ops Support initiatives.

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in marketing, business, economics, product management, or related fields.
  • Experience in eCommerce, technology, B2B, or Retail sectors.
  • Strong analytical and quantitative skills, with the ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
  • A strong track record of project delivery for large, cross-functional projects.
  • Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner to various audiences.
  • Experience leading high-performing teams virtually or internationally.


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