Strategic Business Leader

hace 2 semanas


San José, San José, Costa Rica Wns Denali A tiempo completo

About WNS Denali

WNS Denali is a global leader in business process management. With a strong presence in over nine countries, we serve various industries like retail and consumer packaged goods, and insurance.

Mission Statement

At WNS Denali, our mission is to enable clients to outperform through our passion for service and innovation. We strive to understand our client's business and create impactful solutions that drive agility and excellence into their business processes.

Circle of Values

Our organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We promise our employees role clarity, coaching, and mentoring, professional development, and structured career paths.

Job Summary

The Senior Group Manager will provide leadership to the entire delivery team from a process, quality, and performance perspective. This includes managing and developing the team, farming new business opportunities, delivering sold scope and performance, and assisting delivery leaders to setup and manage the central project queue.

Key Responsibilities

  • Provide leadership to the entire delivery team
  • Manage and develop the team
  • Farm new business opportunities
  • Deliver sold scope and performance
  • Assist delivery leaders to setup and manage the central project queue

Required Skills and Qualifications

  • Strong consultative skills
  • Mastery of client specific processes
  • Strong customer service orientation
  • Excellent written and verbal communication skills
  • Negotiation skills
  • Excellent project management skills

Qualifications

  • Master's Degree
  • 8 to 15 years work experience in operational or program management capacity
  • Prior management experience of up to 10+ people on a project level


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