Benefits Program Coordinator

hace 19 horas


San José, San José, Costa Rica Zscaler A tiempo completo

Company Overview:

Zscaler, a leading provider of cloud-based security solutions, serves thousands of enterprise customers worldwide, including 450 of the Forbes Global 2000 organizations.

We protect our customers from damaging threats, such as ransomware and data exfiltration, while helping them slash costs, reduce complexity, and improve the user experience by eliminating latency-creating gateway appliances.

Job Description:

The Benefits Operations Specialist plays a critical role in enhancing the employee experience throughout their tenure with our company. This includes developing and delivering a new Benefits concierge service to engage employees when it matters most, educating them on their benefits, and directing them to the most beneficial support options.

Responsibilities:

- Track and maintain metrics and dashboards related to benefit program utilization

- Collaborate with internal and external stakeholders for timely roll out of annual benefits enrollment

- Ensure SLA adherence for processing and checking vendor invoices

- Administer employee onboarding, benefit enrollment, and leavers/off-cycle qualifying life events

- Respond to and resolve employee requests/questions and issues

- Provide payroll with relevant reports each month by the required due date

- Administer updates to relevant benefits after employee salary changes

- Assist with non-insured benefits programs, leave of absence, tuition reimbursement

- Drive quarterly headcount audits with benefit providers

- Contribute to process improvement projects to enhance employee benefit experiences

Requirements:

- Bachelor's degree in business, human resources, or related field preferred

- 4+ years of HR benefits program operations experience

- Familiarity with payroll and benefits software systems

- Excellent written and verbal communication skills

- Strong knowledge and experience with MS Office (Excel, Word, PowerPoint)

- Proven ability to make sound decisions with minimal guidance

What We Offer:

- An environment where you'll work with cutting-edge technologies and architectures

- A fun, passionate, and collaborative workplace

- Competitive salary and benefits, including equity



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