Business Process Manager
hace 4 semanas
As a Business Process Manager at Amazon Support Services Costa Rica Srl - B20, you will be responsible for identifying, analyzing, and documenting existing business processes across various departments and regions. You will utilize value-stream mapping techniques to provide a holistic view of end-to-end processes and develop detailed process maps, flowcharts, and value-stream maps, emphasizing end-to-end visualization.
Key responsibilities include:
**1. Process Identification and Documentation**:
Work closely with cross-functional teams to validate and enhance process documentation, and build a closed loop optimization system to support our program.
**2. Mapping and Analysis**:
Analyze and evaluate processes for effectiveness and efficiency, identifying areas for improvement, automation, and optimization.
**3. Stakeholder Collaboration**:
Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.
**4. Continuous Improvement**:
Establish key performance indicators (KPIs) for processes and regularly assess performance.
San Jose, CRI
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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