Global Workforce Planning Lead

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Key Responsibilities
  • Ensure capacity alignment based on expected volume and take necessary actions to meet service standards
  • Analyze global site performances and determine optimal production and off-production activities
  • Lead and develop reporting initiatives across supported regions for continuous delivery improvements
  • Partner with leadership and support teams to discuss and drive planned strategies for controlled execution
Requirements
  • 4+ years of WFM/Business Intelligence experience or equivalent
  • 3+ years of experience in customer support operations
  • Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms
  • Expert knowledge of MS Excel and other MS Office software


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