Process Improvement Specialist

hace 1 semana


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica is seeking a Process Improvement Specialist to join our team.

Company Overview

We are a leading organization dedicated to making Amazon the safest and most trusted place on Earth. Our Payment Risks Operations (PRO) team works to protect customers and deter ill-intentioned activities through risk management across hundreds of services and multiple geographies.

Job Summary

The Process Improvement Specialist will lead site/program-level improvements through Kaizens and facilitate Just Do Its (JDIs), ensuring successful implementation of projects. This role involves project identification and prioritization, reviewing and mentoring improvement projects, reporting project milestone status, and quantifying benefits potential and realized from projects.

Required Skills and Qualifications
  • Ability to influence stakeholders across the organization without direct reporting lines
  • Demonstrated ability to develop and execute complex project roadmaps
  • Change agent with the ability to lead change across all levels of the organization
  • Excellent oral, written, and interpersonal communication skills along with outstanding facilitation skills


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