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Process Improvement Manager
hace 3 semanas
Job Summary
The Process Improvement Manager will be responsible for driving improvement to Commercial Group processes based on Lean Six Sigma, Design Thinking, and Agile methodologies. This role is focused on supporting the global Commercial Group by establishing an effective program management office and leading process-focused projects.
The ideal candidate will have a solid background in Project Management, Process Management, and Program Management Office with experience in managing large complex and mid-size projects within the financial industry. Additionally, they should have practical experience leading Lean Six Sigma projects to deliver results, as well as working knowledge of the Quote to Cash process.
Key Responsibilities
- Lead process and control-focused projects within the Commercial Group by following process improvement frameworks & methodologies
- Drive projects that enhance overall experience for end clients/issuers by identifying customer pain points, performing root cause analysis, and implementing identified improvements
- Launch initiatives that increase end-to-end process efficiency, minimize waste, improve effectiveness & controls by performing process reviews, identifying wastes, and reducing manual intervention
- Partner with various teams within the global Commercial Group to define, diagnose, improve, document, and implement changes to existing/new processes
- Support Commercial Group leadership in identification, implementation, and roll-out of new and/or revised business processes
- Collaborate with the business, data, technology, risk, legal, compliance, and innovation resources to implement agreed improvements
