Process Improvement Strategist

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Overview

We are seeking a highly skilled Continuous Improvement Expert to join our team at Amzn Support Srvcs Costa Rica. As a key member of our organization, you will be responsible for driving process improvement initiatives and project management across the global organization.

About the Role

This is an exceptional opportunity to leverage your Lean Six Sigma/Six Sigma experience or similar expertise to define, measure, analyze, improve, and develop control processes for change management and process improvement engagements. You will draw from data insights to identify operational efficiency opportunities, solve for underlying root causes, and implement solutions that improve the Customer and Associate experience.

Key Responsibilities:
  • Analyze problems and design process improvement solutions
  • Select, collect, and analyze data to find root causes of performance issues
  • Assess process designs for gaps, non-value-added steps, and other impediments to efficient operation
  • Summarize analysis to report on key improvement opportunities to use for future state solution design
  • Create process maps, SOPs, and other solution design documentation
  • Create metrics to track benefits of improvement implementations
  • Perform change management activities including supporting the development of training and communications to support transition of improvement project changes
  • Maintain progress and provide visibility into project activities to complete deliverables on time
  • Run meetings with project teams to communicate deadlines and identify issues and risks
Requirements:
  • Degree in business administration, engineering, or statistics
  • Black belt/green belt in Lean Six Sigma
  • PMP or other project management certification
  • Statistical analysis experience using Minitab, R, or other packages
  • Exposure to data modeling or data science as part of work initiatives
About Us

At Amazon, we cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences, and perspectives fuel our growth and enrich our global culture. We strive to hire the world's brightest critical thinkers, offering an environment in which they can relentlessly detect, design, and drive solutions to directly improve the Amazon Customer Experience.


  • Senior ACES Strategist

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the PositionThe Amzn Support Srvcs Costa Rica has an exciting opportunity for a Senior ACES Strategist to join our team and drive continuous improvements of Customer Services processes for WW Customer Services within Device, Digital and Alexa Services D2AS.This role will involve working closely with CS management and support teams to execute the WW...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the JobWe are looking for a talented Senior ACES Strategist to assist with and drive continuous improvements of Customer Services processes for WW Customer Services within Device, Digital and Alexa Services D2AS.This role involves facilitating the execution of the WW ACES strategy for D2AS through CS management and support teams, developing mechanisms...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Job Overview:**We are seeking a skilled Incident Response Strategist to join our team at Cloud Software Group.As an Incident Response Strategist, you will be responsible for leading cross-functional responses to high-priority, high-visibility critical incidents. You will assess situations calmly and command flawless execution of the incident response...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a highly skilled Process Improvement Specialist to join our team. As a key member of our organization, you will be responsible for driving operational efficiency and excellence across the global organization.About the JobIn this role, you will utilize your expertise in Lean Six Sigma/Six Sigma to define, measure,...


  • San José, San José, Costa Rica Lonza A tiempo completo

    We are seeking an experienced Process Improvement Specialist to join our team at Lonza. As a key player in our operations, you will be responsible for optimizing our order-to-cash processes to improve efficiency and effectiveness.The successful candidate will have extensive experience in process improvement and a strong understanding of order-to-cash...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Position SummaryThe Process Improvement Associate will work closely with cross-functional teams to drive business excellence through process improvement initiatives, ensure efficient operations, and develop strategic plans to achieve business objectives.Key Responsibilities:Support the implementation of process improvements using lean six sigma and other...


  • San José, San José, Costa Rica beBee Careers A tiempo completo

    Job SummaryWe are seeking a skilled and experienced Process Improvement Specialist to join our team. This is an exciting opportunity for a results-driven professional to make a meaningful impact on our organization.Key Responsibilities:Support and coordinate end-to-end finance process improvement projectsAdvise and support project teams through project...


  • San José, San José, Costa Rica beBee Careers A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Process Improvement Specialist to join our team. In this role, you will work closely with regional and global leaders to improve operational performance and employee experience.Your key responsibilities will include gathering Voice of the Customer feedback to determine and execute on improvement...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Tek Experts: A Company OverviewWe specialize in providing tech services and support for clients through our unique approach to problem-solving and engagement.Our goal is to help our customers succeed by delivering exceptional results through process excellence.This role involves collaborating with the Process Excellence team to drive process improvement and...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Key Responsibilities:The Process Improvement Analyst will be responsible for analyzing and optimizing our customer support processes to ensure seamless delivery of services. This includes working collaboratively with cross-functional teams to identify areas for improvement and implementing changes to enhance efficiency and productivity.You will also be...


  • San José, San José, Costa Rica beBee Careers A tiempo completo

    Key ResponsibilitiesWe are seeking a talented individual to join our team as a Customer Success Strategist. In this role, you will be responsible for developing and executing strategies to drive customer success and growth.Main Tasks:Develop and execute plans to drive customer engagement and retention.Collaborate with cross-functional teams to identify and...


  • San José, San José, Costa Rica Bma Group A tiempo completo

    E-Learning Content Strategist Role:">We are looking for an experienced E-Learning Content Strategist to lead the development of high-quality training solutions for our clients. As a key member of our team, you will be responsible for analyzing client requirements, designing engaging content, and collaborating with stakeholders to deliver exceptional...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are committed to delivering exceptional customer experiences through the implementation of Lean Six Sigma/Six Sigma principles. We are seeking a highly skilled Lean Six Sigma Strategist to join our team and drive operational efficiency and excellence across the global organization.About the JobIn this role, you will...


  • San José, San José, Costa Rica beBee Careers A tiempo completo

    The role of a Talent Acquisition Strategist involves planning, developing, and implementing recruitment strategies to attract top talent. This includes maintaining and growing the employer brand, ensuring that it aligns with the company's values and mission.Responsibilities include end-to-end ownership of the recruitment process, from sourcing to closing...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About This RoleWe're seeking a skilled Digital Content Strategist to join our team at Pfizer. As an expert in content submission, review and approval process, you will be responsible for streamlining the curation, tagging, search, reuse and creation of content for our marketing colleagues.Your Key Responsibilities Will Include:Developing search strategies to...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Our Team">At Amzn Support Srvcs Costa Rica, we believe in fostering a collaborative and inclusive work environment. Our team is comprised of talented individuals who share a passion for delivering exceptional customer experiences. As a member of our SAS ACES team, you will have the opportunity to work alongside experienced professionals who are dedicated to...


  • San José, San José, Costa Rica Intel A tiempo completo

    About This RoleWe are looking for a talented Business Process Improvement Lead to join our team at Intel. As a member of our operations team, you will play a critical role in identifying areas for improvement and developing strategies to enhance our operational efficiency.Main Responsibilities:Analyze current business processes and identify opportunities for...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica seeks a Differentiated Support Strategist to develop and implement effective strategies that meet our customers' needs.This role requires 5+ years of program or project management experience, with a focus on using data-driven insights to drive growth and improvement.The successful candidate will be responsible for owning program...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    Job SummaryWe're seeking a talented Process Improvement Expert to join our team. The successful candidate will have the opportunity to drive process improvements, develop standard operating procedures, and lead the sustainable continuous improvement process for the team.About the PositionThe ideal candidate will use their in-depth process and service...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **Job Summary:**Mondelez International is seeking a Business Process Improvement Coordinator to join our Global Business Services team.This role will focus on driving continuous improvement initiatives across the organization, leveraging expertise in process design and mapping.Key responsibilities include:• Analyzing business processes and identifying...