Process Improvement Strategist
hace 2 semanas
We are seeking a highly skilled Continuous Improvement Expert to join our team at Amzn Support Srvcs Costa Rica. As a key member of our organization, you will be responsible for driving process improvement initiatives and project management across the global organization.
About the RoleThis is an exceptional opportunity to leverage your Lean Six Sigma/Six Sigma experience or similar expertise to define, measure, analyze, improve, and develop control processes for change management and process improvement engagements. You will draw from data insights to identify operational efficiency opportunities, solve for underlying root causes, and implement solutions that improve the Customer and Associate experience.
Key Responsibilities:- Analyze problems and design process improvement solutions
- Select, collect, and analyze data to find root causes of performance issues
- Assess process designs for gaps, non-value-added steps, and other impediments to efficient operation
- Summarize analysis to report on key improvement opportunities to use for future state solution design
- Create process maps, SOPs, and other solution design documentation
- Create metrics to track benefits of improvement implementations
- Perform change management activities including supporting the development of training and communications to support transition of improvement project changes
- Maintain progress and provide visibility into project activities to complete deliverables on time
- Run meetings with project teams to communicate deadlines and identify issues and risks
- Degree in business administration, engineering, or statistics
- Black belt/green belt in Lean Six Sigma
- PMP or other project management certification
- Statistical analysis experience using Minitab, R, or other packages
- Exposure to data modeling or data science as part of work initiatives
At Amazon, we cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences, and perspectives fuel our growth and enrich our global culture. We strive to hire the world's brightest critical thinkers, offering an environment in which they can relentlessly detect, design, and drive solutions to directly improve the Amazon Customer Experience.
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