Continuous Improvement Lead

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Job

We are looking for a talented Senior ACES Strategist to assist with and drive continuous improvements of Customer Services processes for WW Customer Services within Device, Digital and Alexa Services D2AS.

This role involves facilitating the execution of the WW ACES strategy for D2AS through CS management and support teams, developing mechanisms that produce a sustainable continuous improvement culture, and coaching and training CS management and project teams on ACES concepts and methodologies.

Responsibilities
  1. Execute the WW ACES strategy for D2AS through CS management and support teams.
  2. Develop mechanisms that promote a continuous improvement culture.
  3. Train CS management and project teams on ACES concepts and methodologies.
  4. Audit completed projects to verify sustained impact.
About Our Ideal Candidate

We are seeking an experienced professional with 2-5 years of experience in continuous improvement tools and methodologies, or a demonstrated ability of a competent level continuous improvement practitioner.

The ideal candidate should have the ability to lead broader, cross-functional, continuous improvement projects that may or may not have global impact and demonstrate skillful usage of lean tools, project management skills, and continuous improvement cycles (DMAIC, Kaizen 6 step, etc.).



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