Process Improvement Specialist

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Our Team

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At Amzn Support Srvcs Costa Rica, we believe in fostering a collaborative and inclusive work environment. Our team is comprised of talented individuals who share a passion for delivering exceptional customer experiences. As a member of our SAS ACES team, you will have the opportunity to work alongside experienced professionals who are dedicated to process improvement and customer satisfaction.

Job Requirements

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We are seeking an experienced Operational Excellence Manager to join our SAS ACES team. In this role, you will be responsible for managing a team of associates, driving process improvements, and enhancing the seller experience.

Key Responsibilities

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  • Manage performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship.">
  • Implement communications strategy across the site.">
  • Participate in recruitment and selection activities including role modeling through hiring decisions and processes.">
  • Lead the development and implementation of new processes.

Requirements

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We are looking for a candidate with strong leadership skills, excellent problem-solving abilities, and experience in process improvement. A degree qualification in business or management is desirable.



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