Operations Improvement Specialist

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

As a seasoned Operations Improvement Specialist, you will play a critical role in enhancing our customer experience and increasing operational efficiency at Amazon Support Services Costa Rica Srl - B20.

Key Responsibilities:

  1. Drive process improvement initiatives that enhance customer experience and increase operational efficiency.

  2. Analyze and document existing business processes across various departments and regions.

  3. Develop detailed process maps, flowcharts, and value-stream maps to visualize end-to-end processes.

  4. Evaluate processes for effectiveness and efficiency, and identify areas for improvement, automation, and optimization.

  5. Collaborate with cross-functional teams to validate and enhance process documentation.

  6. Establish KPIs for processes and regularly assess performance.

Requirements:

  • 3+ years of experience in program or project management.

  • Experience working cross-functionally with tech and non-tech teams.

  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.

  • Experience defining program requirements and using data and metrics to determine improvements.

  • 3+ years of experience in business process mapping with process tools like MS Visio.



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