Senior Collections Team Lead
hace 4 días
Job Description
The Collections Process Improvement Specialist role at Equifax aims to drive operational excellence by streamlining processes and enhancing team efficiency. This position requires strong analytical and problem-solving skills to identify areas for improvement and implement changes that boost productivity.
The successful candidate will have 3-5 years of experience in B2B collections and excellent English language proficiency (B2/C1 level). They will also possess strong Excel skills, as demonstrated by a 90% knowledge level.
Main Responsibilities
- Manage various collections tasks, excluding direct collections activities, such as account suspensions, cancellations, and write-offs.
- Foster close collaboration with billing, sales, and other departments to resolve operational issues affecting the collections team.
- Implement process improvements to increase overall team efficiency.
- Take on non-core collections tasks to optimize collector efficiency.
- Develop and manage special customer communications campaigns.
- Ensure accurate and timely processing of data updates, including customer contact information.
Requirements
- Strong analytical and problem-solving skills.
- Excellent English language proficiency (B2/C1 level).
- Highly developed Excel skills (90% knowledge level).
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