Senior Collections Team Lead

hace 4 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Job Description

The Collections Process Improvement Specialist role at Equifax aims to drive operational excellence by streamlining processes and enhancing team efficiency. This position requires strong analytical and problem-solving skills to identify areas for improvement and implement changes that boost productivity.

The successful candidate will have 3-5 years of experience in B2B collections and excellent English language proficiency (B2/C1 level). They will also possess strong Excel skills, as demonstrated by a 90% knowledge level.

Main Responsibilities

  1. Manage various collections tasks, excluding direct collections activities, such as account suspensions, cancellations, and write-offs.
  2. Foster close collaboration with billing, sales, and other departments to resolve operational issues affecting the collections team.
  3. Implement process improvements to increase overall team efficiency.
  4. Take on non-core collections tasks to optimize collector efficiency.
  5. Develop and manage special customer communications campaigns.
  6. Ensure accurate and timely processing of data updates, including customer contact information.

Requirements

  • Strong analytical and problem-solving skills.
  • Excellent English language proficiency (B2/C1 level).
  • Highly developed Excel skills (90% knowledge level).


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