Solution Manager

hace 4 días


San José, San José, Costa Rica Peachtree Networks A tiempo completo

Peachtree Networks is seeking a highly skilled Solution Manager to spearhead project coordination efforts.

Key Responsibilities:

  • Develop and execute comprehensive project plans for telecom equipment testing and repair.
  • Coordinate project resources, including technicians, engineers, and support staff.
  • Ensure timely completion of projects within budget, meeting quality standards.

Collaborate with the Product Management Team as a technical guide in client proposal meetings.

Implement and enforce quality control processes to guarantee the accuracy and reliability of equipment testing and repair.

Work closely with senior project managers and product management to incorporate feedback into continuous improvement initiatives.

Allocate resources efficiently, considering workload, skills, and project requirements.

Proactively address issues to prevent delays or disruptions in project timelines.

Maintain detailed project documentation, including project plans, progress reports, and client communications.

Define and monitor key performance indicators (KPIs) related to service delivery projects.

Ensure adherence to service level agreements (SLAs) and quality standards.

Preferred Qualifications:

  • Bachelor's degree in a relevant field (Project Management, Telecommunications, Engineering, etc.)
  • Proven experience in project management (at least 2 years), preferably in telecom equipment testing and repair
  • Experience in delivering services to customers
  • Proven experience in creating and setting up project boards and trackers

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