Multilingual Customer Service Representative
hace 6 días
We are seeking a highly skilled and multilingual customer support representative to join our team at TreviPay. As a key member of our customer success team, you will be responsible for providing exceptional support to our clients and merchants, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Utilize sound judgment to de-escalate challenging customer situations, escalating issues to the appropriate team members as needed.
- Serve as a primary point of contact for clients and merchants, providing comprehensive support and guidance on our products and services.
- Collaborate with internal teams to improve processes, procedures, and training materials, ensuring seamless customer experiences.
- Stay up-to-date on industry trends and developments, applying knowledge to enhance customer support and drive business growth.
- Minimum two years of customer support experience, with a strong background in handling high-volume inbound calls.
- Fluency in three languages: Spanish, English, and French (written and verbal).
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- A competitive salary and comprehensive benefits package.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- A comprehensive training program, designed to help you succeed in your role and beyond.
TreviPay is a leading provider of global B2B payments and invoicing solutions. We are committed to making payments easier, faster, and smarter for businesses around the world. Our team is dedicated to delivering exceptional customer experiences, and we are seeking like-minded individuals to join our team.
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