Digital Transformation Advisor

hace 2 semanas


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

At Microsoft Corporation, we're committed to empowering every person and organization on the planet to achieve more. Our customer experience and success (CEnS) organization is responsible for delivering a connected customer experience that exceeds expectations through strategic design and implementation.

The role of a Partner Technical Advisor within CEnS involves providing technical coaching and support to Delivery Partners (DPs), ensuring they have the necessary tools and knowledge to drive customer satisfaction and loyalty. This includes partnering with Support Delivery Managers and CSS Training teams to address readiness gaps and provide case management duties such as incoming inspections, escalations, and tech reviews.

A successful candidate will possess strong technical skills in areas like Linux OSS, operating systems, and virtualization, as well as excellent communication and problem-solving abilities. They will also be able to lead and mentor individuals to achieve success and contribute to Supportability activities such as case analysis and pattern recognition.

We're looking for a highly motivated and self-directed individual who can collaborate with stakeholders to identify and recommend opportunities for improvement. The ideal candidate will have experience managing or mentoring individual contributors and possess a proven track record of leading people to achieve success.

This role offers the opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions that impact billions of lives worldwide. If you're passionate about delivering customer success and have a growth mindset, we encourage you to apply.



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