Customer Service Representative
hace 2 meses
At Convera, we are passionate about diversity and seek people from different backgrounds and unique points of view. As a Customer Service Representative, you will play a vital role in facilitating a positive journey for Clients through efficient and timely handling of pre and post transaction queries.
The estimated salary for this position is $45,000 per year, which is competitive in the market. This role offers great career growth opportunities, generous insurance, paid holidays, time-off, and leave policies, paid volunteering opportunities, and hybrid mode.
Key Responsibilities
- Request Handling - Pre & post transaction queries
- Resolve multi-channel customer transaction queries providing answers immediately where possible and escalating to Sales teams when required
- Utilize business and product knowledge to identify opportunities to refer to Sales teams
- Adhere to agreed SLAs and KPIs
- Deliver high-quality consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients
Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identify areas of improvement and put them forward to the team
Required Skills and Qualifications
- Excellent written and verbal communication skills in English
- Ability to ask probing questions to understand customer needs
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, Outlook, Excel, Salesforce
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Ability to work under pressure
- Ability to meet deadlines
- Strong team player
Benefits
- Market-competitive monthly gross salary
- Opportunity to earn an annual bonus
- Great career growth opportunities
- Generous insurance
- Paid holidays, time-off, and leave policies
- Paid volunteering opportunities
- Hybrid mode
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