Overpayment Recovery Specialist
hace 2 semanas
At People Working Corp, we're seeking an experienced Overpayment Recovery Specialist to join our team in Heredia. As a key member of our consulting and outsourcing organization, you'll play a crucial role in resolving overpayment discrepancies and ensuring timely refunds.
This hybrid position offers the opportunity to work in both on-site and remote settings, with a focus on delivering exceptional customer service and resolving patient concerns efficiently.
Duties and Responsibilities- Coding and Refund Validation: Perform accurate coding of discrepancy reasons and initiate timely refunds for identified overpayments.
- Discrepancy Resolution: Investigate and resolve open discrepancies, ensuring compliance with organizational standards.
- Return Monitoring and Refunds: Monitor returns and initiate timely refunds, maintaining high levels of accuracy and efficiency.
- Credit Balance Review: Review and resolve credit balances, ensuring seamless financial management.
- Patient Communication: Handle phone calls and resolve patient questions promptly, providing excellent customer service.
- Escalation and Documentation: Identify problematic accounts and escalate them accordingly, while maintaining effective documentation standards.
- Maintaining Quality Standards: Comply with productivity and quality standards, ensuring a high level of performance.
- Language Skills: Excellent English-Spanish language skills (B2+ or above), with 85% proficiency in oral and written communication.
- Education: High school diploma required.
- Experience: At least 6 months of experience in Customer Service or Backoffice positions.
- Communication and Presentation: Possess excellent communication skills, presentation abilities, and a friendly character.
We are a dynamic consulting and outsourcing organization dedicated to providing exceptional services to our clients. Our mission is to deliver high-quality solutions that meet the evolving needs of our customers.
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