Data Intelligence Platform Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

We are seeking an experienced Data Intelligence Platform Specialist to join our team at Databricks. In this role, you will work closely with our largest strategic accounts to provide high-touch support experience.

Key Responsibilities:

  • Manage one or multiple accounts simultaneously and project manage all open support cases on a daily basis.
  • Facilitate correspondence with Engineering, Product Team, SMEs, Accounts Teams, and inspire active engagement to ensure forward progress on support cases.
  • Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
  • Review upcoming customer events and planned production activities to identify potential problems and plan solutions.
  • Succinctly communicate technical ideas to non-technical stakeholders and drive customer self-sufficiency.

About You:

  • 3 to 5 years of customer-facing experience in Technical Account Management, Designated Support Engineer, or related areas like implementation, Technical Support, or Solutions Architect.
  • Excellent communication skills (written and verbal) with demonstrable customer communication and coordination efforts.

The Opportunity:

You will be part of a dynamic team that takes pride in delivering exceptional support experiences to our customers. We offer a competitive salary range of $110,000 - $140,000 per year, depending on location, as well as a comprehensive benefits package, including private medical insurance, private life insurance, equity awards, paid parental leave, fitness reimbursement, annual career development fund, home office/work headphone reimbursement, and business travel accident insurance.

About Databricks:

Databricks is the data and AI company trusted by over 10,000 organizations worldwide, including Comcast, Condé Nast, Grammarly, and more than 50% of the Fortune 500. We foster a diverse and inclusive culture where everyone can excel and take great care to ensure that our hiring practices meet equal employment opportunity standards.



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