Data Intelligence Platform Support Expert
hace 1 mes
Databricks is the data and AI company, where over 10,000 organizations worldwide rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI.
Job DescriptionWe are seeking a highly skilled Data Intelligence Platform Support Expert to join our team. As a Designated Support Engineer, you will work with our largest strategic accounts to provide high-touch support experience. Your primary responsibility will be to manage one or multiple accounts simultaneously, project managing all open support cases on a daily basis.
You will facilitate correspondence with Engineering, Product Team, SMEs, Accounts Teams to ensure forward progress. In addition, you will directly engage on business-impacting situations and ensure recovery of functionality for the customer. You will review upcoming customer events and planned production activities to identify potential problems.
You will successfully engage with Senior Leadership, Technical, and Functional staff to remove roadblocks, address delays, and mitigate issues. As an Owner of escalated issues blocking production success, you will carry out regular reviews of customer cases to identify trends.
In this fast-paced environment, you will handle challenging situations and champion customers by ensuring close communication and relationship building with key stakeholders. You will serve on and actively participate in customer steering committee meetings.
Your goal will be to drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools. Additionally, you will pilot new programs and drive continuous improvement initiatives for production customers. You will also participate in our 24x7 program.
Requirements- 3-5 years of customer-facing experience as a Technical Account Manager, Designated Support Engineer, or in related areas like implementation, Technical Support, or Solutions Architect.
- An excellent communicator (written and verbal skills) with demonstrable customer communication and coordination efforts.
- The ability to take complex technical ideas and translate them to non-technical stakeholders.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. Additional benefits include:
- Private Medical Insurance
- Private Life Insurance
- Equity Awards
- Paid Parental Leave
- Fitness Reimbursement
- Annual Career Development Fund
- Home Office/Work Headphone Reimbursement
- Business Travel Accident Insurance
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.
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