Wfm Manager

**Role Summary**We are looking for an accomplished Manager II WFM to oversee the delivery of our Workforce Management solutions, focusing on team leadership and client relationships.This role requires a strong background in WFM delivery, financial planning, and team management, with excellent communication and analytical skills.Key...

BS Degree in a quantitative field (engineering, economics, math, stats) - Currently in an L5 position in Amazon - 2+ years' experience as people manager - 2+ years' experience in Workforce management - 2+ years' experience in data analysis and reporting - Understanding of staffing plan models and WFM metrics - Experience with scheduling system tools such as...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...

About Our Mission">At Bill Gosling Outsourcing, our mission is to deliver exceptional service to our clients through the dedication and expertise of our people.">Job Description">The Workforce Management Real-Time Analyst is responsible for providing real-time feedback and historical reporting to Operational Management, Senior Leadership, and our clients on...

TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...

Bachelor's degree.5+ years' experience in Contact Center Workforce Management position required.2+ Years of experience in people management.Strong contact center industry knowledge gained from roles within complex fast-paced multi-skilled & multi-site environments.Excellent analytical and mathematical skills.Excellent written and verbal communication skills...

Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership, and our...

1 Year experience in WFM, preferably in contact centers with at least 12 employees.- Experience with WFM software (scheduling, performance tracking, reporting)- Experience learning various technical/analytical tools; high aptitude for learning- Effective written- and oral- communication skills- Strong Knowledge Windows Environment (win 10)- Strong Ticketing...

Job Summary">We are seeking a highly skilled WFM Specialist to join our team at Softtek. As a WFM Specialist, you will be responsible for scheduling and performance optimization of our workforce.">About the Role">This role requires a minimum of 1 year of experience in WFM, preferably in contact centers with at least 12 employees. You should have experience...

BS Degree in a quantitative field (engineering, economics, math, stats) - Currently in an L5 position in Amazon - 2+ years’ experience as people manager - 2+ years’ experience in Workforce management - 2+ years’ experience in data analysis and reporting - Understanding of staffing plan models and WFM metrics - Experience with scheduling system tools...

Job DescriptionJob description   About The RoleWe looking for an innovative and experienced Manager of Workforce Management (WFM).Reporting to the Sr Director of WFM, this is an important leadership role responsible for leading the strategic planning, implementation, and execution of all workforce management functions for a 350-person support operation...

Job Overview">We are looking for a highly skilled WFM Specialist to join our team at Softtek. In this role, you will be responsible for scheduling and performance optimization of our workforce.">About You">To be successful in this role, you should have a minimum of 1 year of experience in WFM, preferably in contact centers with at least 12 employees. You...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

About Experian's MissionAt Experian, we're committed to empowering businesses and individuals to make informed decisions. Our mission is to provide innovative solutions that drive growth, improve customer experiences, and promote financial health.Job DescriptionJob Title:Workforce ManagerAbout The RoleWe're seeking a strategic Workforce Manager to lead our...

Job Description">We are seeking a highly skilled WFM Specialist to join our team at Softtek. The successful candidate will be responsible for scheduling and performance optimization of our workforce.">About the Team">Our team is dedicated to providing exceptional service to our customers. We are looking for a talented individual who shares our passion for...

About MovateMovate is a leading provider of business process outsourcing and technology solutions. We are committed to delivering exceptional results for our clients through our innovative approach, expert talent, and cutting-edge technology.Job SummaryWe are seeking a highly skilled Real-Time Analyst to join our team. The successful candidate will be...

**Job Summary:**The Ops Sup Sr. Manager is a senior management level position responsible for overseeing the operations support services team in alignment with Citi's infrastructure and processes.**Key Responsibilities:**Manage professional teams through delegation of tasks and responsibilities.Conduct performance evaluations, compensations, hiring,...

TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...

TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...

Experian's Commitment to ExcellenceAbout Our CultureWe're a company that values innovation, inclusivity, and excellence. Our culture is built on the principles of integrity, respect, and trust. We strive to create an environment where everyone feels valued, empowered, and supported to achieve their best.Job DescriptionJob Title:Workforce ManagerAbout The...

Company OverviewAbout ExperianExperian is a leading global information services company that helps organizations make informed decisions. We believe in the power of data to unlock opportunities and drive positive change.Job DescriptionJob Title:Workforce ManagerAbout The RoleWe are seeking an innovative and experienced Workforce Manager to lead our strategic...

Bachelor’s degree. 5+ years’ experience in Contact Center Workforce Management position required. 2+ Years of experience in people management. Strong contact center industry knowledge gained from roles within complex fast-paced multi-skilled & multi-site environments. Excellent analytical and mathematical skills. Excellent written and verbal...

**Objective**: To plan, develop, coordinate, and direct the service for one or more client accounts by managing the activities of one or more customer support Supervisors, Team Managers, and Representatives, while aggressively pursuing opportunities for account, site, and/or corporate business growth; therefore, maximizing the use of company resources and...

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership,...

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership,...

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...