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Workforce Management Expert
hace 2 semanas
Job Overview
">We are looking for a highly skilled WFM Specialist to join our team at Softtek. In this role, you will be responsible for scheduling and performance optimization of our workforce.
">About You
">To be successful in this role, you should have a minimum of 1 year of experience in WFM, preferably in contact centers with at least 12 employees. You should also have experience with WFM software, including scheduling, performance tracking, and reporting.
">Responsibilities
">Some of your key responsibilities will include:
">- ">
- Scheduling and managing our workforce to meet business needs">
- Analyzing data to identify trends and optimize performance">
- Developing and maintaining reports to track key performance indicators">
- Collaborating with cross-functional teams to implement process improvements">
- Staying up-to-date with industry best practices and emerging trends">
Requirements
">The ideal candidate will possess the following skills and qualifications:
">- ">
- 1+ year of experience in WFM, preferably in contact centers">
- Experience with WFM software (scheduling, performance tracking, reporting)">
- Strong knowledge of Windows Environment (Win 10)">
- Strong ticketing system tool knowledge (Remedy, HP Service Manager, Service Now)">
- Fluent English language proficiency">
- Aptitude for learning various technical and analytical tools">
What We Offer
">As a WFM Specialist at Softtek, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.
">Why Join Us
">This role offers an exciting opportunity to work with a leading company in the IT sector, where you can apply your skills and expertise to drive business success.
