Manager II WFM Operations Leader
hace 3 días
**Role Summary**
We are looking for an accomplished Manager II WFM to oversee the delivery of our Workforce Management solutions, focusing on team leadership and client relationships.
This role requires a strong background in WFM delivery, financial planning, and team management, with excellent communication and analytical skills.
Key Responsibilities:
- Contribute to strategic planning to set annual goals and objectives;
- Lead and develop a team of analysts and representatives;
- Develop and maintain strong relationships with customers;
- Oversee forecasting, capacity planning, real-time analysis, and reporting processes;
- Guarantee accuracy of all WFM processes;
- Directly manage WFM, Client KPIs, and Financial performance across various segments;
- Deliver business intelligence and analytics;
- Serve as primary point of contact for customers and partners;
- Manage stakeholders and ensure alignment;
- Monitor revenue and expenses.
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