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Quality Manager Leader
hace 2 semanas
Amzn Support Srvcs Costa Rica is looking for a Quality Manager to execute the overall Transaction Quality strategy and enable operations teams. The ideal candidate will have strong oral and written communication skills, as well as a strong technical and analytical aptitude.
Responsibilities- Responsible for the overall direction, coordination, and evaluation of the teams under management.
- Understands and demonstrates Amazon's core values and Leadership Principles and carries out supervisory and management responsibilities in accordance with the organization's policies and procedures.
- Mentors others in developing Leadership behaviors.
- Hires, manages, and develops high performing teams.
- Identifies individual strengths of team members and actively fosters career advancement within Amazon.
The successful candidate will be able to shape the direction of the team, keep them focused and motivated to deliver the right results. They will combine a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making.
A Master's Degree in Management is preferred. Three plus years' experience in an operations / customer service environment is also required. Advanced working knowledge of MS Office (especially MS Excel) suite of products skills is necessary.
