Quality Assurance Manager

hace 7 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Job Overview

The Quality Assurance Manager plays a vital role in ensuring that our property meets the highest standards of quality and service. This position is responsible for implementing quality assurance processes that align with our brand's mission and values, target customer needs, and focus on continuous improvement.

About Us

Moving beyond hotels and towards experiential travel, Marriott Bonvoy was launched in February 2019, replacing Marriott Rewards, which was launched in 1983. The new program offers loyalty consumers—members—a faster way to earn, redeem and connect the places they love to travel through experiences.

Key Responsibilities

  • Coaches managers on adopting a leadership style that emphasizes total quality management.
  • Conducts monthly audits to ensure compliance with company and brand standards.
  • Makes and executes decisions to drive progress toward achieving goals.
  • Directs quality efforts to address critical customer requirements.
  • Assists with regional and/or company-wide implementation of best practices.
  • Facilitates process improvement teams to achieve measurable improvements.

Requirements and Qualifications

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.


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