WFM Operations Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Softtek A tiempo completo

Job Summary

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We are seeking a highly skilled WFM Specialist to join our team at Softtek. As a WFM Specialist, you will be responsible for scheduling and performance optimization of our workforce.

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About the Role

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This role requires a minimum of 1 year of experience in WFM, preferably in contact centers with at least 12 employees. You should have experience with WFM software, including scheduling, performance tracking, and reporting. Additionally, you should be proficient in learning various technical and analytical tools and have a strong aptitude for learning.

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Key Responsibilities

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  • ">
  • Schedule and manage workforce effectively to meet business needs">
  • Analyze data to identify trends and optimize performance">
  • Develop and maintain reports to track key performance indicators">
  • Collaborate with cross-functional teams to implement process improvements">
  • Stay up-to-date with industry best practices and emerging trends">
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Requirements

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To succeed in this role, you should possess the following skills and qualifications:

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  • ">
  • 1+ year of experience in WFM, preferably in contact centers">
  • Experience with WFM software (scheduling, performance tracking, reporting)">
  • Strong knowledge of Windows Environment (Win 10)">
  • Strong ticketing system tool knowledge (Remedy, HP Service Manager, Service Now)">
  • Fluent English language proficiency">
  • Aptitude for learning various technical and analytical tools">
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Benefits

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As a WFM Specialist at Softtek, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.

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Others

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This role offers an exciting opportunity to work with a leading company in the IT sector, where you can apply your skills and expertise to drive business success.


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