Strategic Operations Leader

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian's Commitment to Excellence

About Our Culture

We're a company that values innovation, inclusivity, and excellence. Our culture is built on the principles of integrity, respect, and trust. We strive to create an environment where everyone feels valued, empowered, and supported to achieve their best.

Job Description

Job Title:

Workforce Manager

About The Role

We're seeking a seasoned Workforce Manager to lead our workforce management strategy, ensuring seamless execution of all workforce management functions. As a key member of our leadership team, you'll drive strategic planning, implementation, and execution to meet service level agreements (SLAs), optimize efficiency, and deliver exceptional customer experiences.

Key Responsibilities

  • Develop and implement workforce management strategies to ensure optimal staffing levels across multiple channels.
  • Collaborate with business leaders and finance to ensure accurate forecasting and budgeting.
  • Lead a WFM team of 4-5 people covering forecasting, scheduling, and real-time management.
  • Drive operational improvements and increase efficiency using data analytics and workforce tools.
  • Cultivate partnerships with operations leaders to drive innovation and process optimization.

Requirements

  • Minimum 4 years of experience in workforce management within a contact center environment, with a proven track record of success.
  • Expertise in WFM software and telephony systems.
  • Strong analytical skills with experience in forecasting, capacity planning, scheduling, and real-time management.
  • Proven ability to collaborate with operations leaders to drive innovation and process optimization.
  • Excellent leadership, coaching, and team development abilities.

Benefits

  • We prioritize diversity, equity, and inclusion, creating a workplace where everyone feels valued and empowered.
  • Our innovative culture drives growth, and our commitment to work-life balance ensures well-being and success.
  • We recognize and reward exceptional performance, fostering a culture of excellence and accountability.


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Key ResponsibilitiesDrive strategic initiatives across ETG and Digital Technology, focused on continuous improvement, cost avoidance/savings, workforce alignment, and operational excellence.Act as a trusted advisor and support senior leadership in managing the organization, team members, and stakeholders in strategy, operations, financial management,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleWe are looking for an Operations Excellence Leader to join our team at Auxis. In this role, you will oversee strategic business initiatives from development through successful execution, assist executives in decision-making, and communicate with departmental heads to implement new operational strategies.


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Job SummaryWe are seeking a Strategic Inventory Optimization Leader to join our team at Hewlett Packard Enterprise. As a key member of our global operations team, you will be responsible for managing a group of E&O Mitigation Planners in efforts to prevent, mitigate, and close out excess inventory.The ideal candidate will have 6-10 years of experience in...


  • San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    Company OverviewAmazon Web Services (AWS) Costa Rica is a leading technology company seeking a highly skilled Operations Manager to drive improvements to our reporting tools, methods, and processes. The ideal candidate will have extensive experience in leadership roles, strong business-process design skills, and the ability to influence others.Job...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    As a Strategic Investment Leader at Databricks, you will play a pivotal role in shaping the future of our company through effective program management and financial acumen.We are seeking an experienced Technology Portfolio Manager to lead our Services Investment Program, driving strategic initiatives and ensuring the successful execution of technology...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the OpportunityWe're seeking an experienced Strategic Operations Director to lead our Go-to-Market (GTM) Strategy & Operations team. As a key member of our Learning & Enablement organization, you will be responsible for defining and implementing strategic initiatives to drive business growth and improve operational efficiency. You will work closely...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we're unlocking the power of data to create more opportunities for consumers, businesses, and society. As a leading global information services company, we're constantly innovating to stay ahead of the curve.We're excited to introduce the role of Director of Enablement and Implementation, a newly created position that will play a pivotal role in...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the RoleAs a key member of our Go-to-Market (GTM) Strategy & Operations team at Databricks, you will lead an Operations Team to drive data-driven decision making and strategic analyses in our fast-growing Learning business.Your Impact- Build a strong Operations Team with proper synergy, collaboration, and top performers- Create a strategic framework...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Description**Citi is looking for a Strategic Business Solutions Leader to join its team. The successful candidate will have 5-10 years of related experience and a Bachelor's degree or equivalent. They will be responsible for leading projects, coordinating across all regions to prepare business updates, develop organization communications and lead VOE...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company OverviewAt ServiceNow, our technology enables organizations to operate efficiently and effectively. We empower our customers to achieve their goals by providing innovative solutions that streamline processes and enhance productivity.Our Customer Success Organization is dedicated to ensuring our customers realize value across their end-to-end customer...


  • San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    Our CompanyBoston Scientific Corporation is a global leader in the development, manufacture, and marketing of medical devices. Our mission is to advance science for life and improve patient health. We are proud to be an equal opportunity and affirmative action employer.The RoleThis role involves overseeing operations efficiency and standardization, ensuring...


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About the RoleWe are seeking a seasoned professional to lead our local operations and drive growth through strategic initiatives. As a key leader, you will oversee process optimization, stakeholder management, and team collaboration to achieve long-term success.


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About the RoleThe Central Ops team is responsible for driving operational efficiency, collaborating with national and functional teams to deliver ambitious goals. As a member of this small and dynamic team, you will craft strategic direction and short-term priorities, enable effective execution, and drive accountability across large groups.Key...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About CitiCiti is a leading global bank with approximately 200 million customer accounts and operations in over 160 countries. Our diverse range of financial products and services cater to consumers, corporations, governments, and institutions. We aim to create economic value that is both responsible and beneficial to our clients.Our technology solutions...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian Culture">We are committed to creating a workplace where our employees feel valued, respected, and empowered to succeed. Our culture is built on five core values: diversity and inclusion, work-life balance, employee development, collaboration, and recognition.">Job Details">This Strategic Operations Coordinator role will lead programs from initial...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Kyndryl is a leading technology services company that designs, builds, manages, and modernizes mission-critical technology systems for organizations around the world. We are seeking a highly skilled Business Advisor to join our operations team in Costa Rica.About the CompanyAt Kyndryl, we are dedicated to helping companies and people grow strong. Our people...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Risk Control Operations Leader: Drive Continuous Improvement in Exam Processes**About the Role:**This role will work closely with KPMG and Technology partners to ensure effective communication, risk awareness, and results for all exams and risk management initiatives.**Key Performance Indicators (KPIs):**Deliver senior management reports ensuring...


  • San Francisco, Heredia, Costa Rica Fusionhit A tiempo completo

    We are a technology company that supports our people to grow, learn, and reach their full potential.FusionHit is a Great Place to Work Certified Company with an Amazing culture and values. We have established ourselves in the market place and offer opportunities to participate in national and international marketing initiatives/projects.Job Description:We...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking an experienced Financial Operations Leader to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for managing cash application processes, leading teams of 10+ members, and ensuring that all existing policies, procedures, and controllership guidelines are followed.About the TeamOur team is based in...


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About the Opportunity:We are seeking an exceptional Analytics and Operations Leader to join our team. In this role, you will be responsible for leading projects from conception to completion, leveraging your strong executional and implementation skills to drive business growth and operational efficiencies across various territories.Your key responsibilities...