Client Onboarding Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Client Onboarding Role Overview**

At Experian, we're seeking a skilled Client Onboarding Consultant to join our team. As a key member of our organization, you'll play a crucial role in executing and managing the setup of clients, users, products, and payers as required based on contract, SOW, and STI.

**Key Responsibilities**

  • Review and verify the accuracy of all required documents and work with clients and internal teams to perform all required tasks for onboarding clients and a successful implementation.
  • Coordinate and conduct onboarding client meetings, prepare and distribute agenda meeting minutes, and collect documentation from clients.
  • Collect relevant client information to set up client accounts.
  • Participate in all required meetings (internal and external) to support the onboarding of a client.
  • Document, obtain approval, and track all changes impacting client onboarding, and communicate changes and events to concerned parties.
  • Elevate any issues or concerns relating to assigned client onboarding to leadership for guidance and direction.
  • Develop and maintain healthy relationships, build trust, and transparency, and promote loyalty with clients and internal teams.
  • Maintain and sustain performance expectations.
  • May be required to assist with other assigned duties or tasks as requested by leadership.

**Requirements**

  • Bachelor's degree (preferred) or equivalent experience.
  • Healthcare revenue cycle experience is preferred.
  • Minimum 2 years' experience.
  • Basic knowledge of project management methodology and tools, including software.
  • Basic knowledge of business unit products and operations.
  • Basic knowledge of legislation and regulations impacting business unit industry.
  • Basic oral and written communication skills.
  • Basic organizational and critical thinking skills.

**Additional Information**

This is a permanent home-based role in Costa Rica. No visa sponsorship or relocation is available.

Our benefits include medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, flex work/work from home, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU, and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what it's like to work for Experian by clicking here



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